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Employee Announcements

This month’s leadership development: New leader Assimilation, Aspiring Manager, and Sexual Harassment Prevention.

60 new call center jobs are open in our Lufkin, Texas center. Apply now!

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    Management Team

    Dilip Barot
    Founder and Chief Strategy Officer

    Dilip Barot is the Founder and Chief Strategy Officer of Etech. In this role, Mr. Barot uses his vast experience as an entrepreneur to establish the strategic direction of the company and prioritize business imperatives. Mr. Barot’s “out of the box” thinking has led Etech to developing proven processes in the areas of quality assurance, application development, ICE and offshore expansion.
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    Executive Management

    Matthew Rocco
    President and Chief Operating Officer

    Matt Rocco is the President and Chief Operating Officer for Etech Global Services.

    Matt is a 30 year veteran of the call center / BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services.
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    Jim Iyoob
    Executive Vice President

    Jim Iyoob is the Executive Vice President for Etech Global Services.

    Jim has responsibility for Etech’s strategy, marketing, business development, program implementation and product development across all of Etech’s existing lines of business – Etech, EMS, ERMS, ETS and Etech Social Media Solutions.
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    Kaylene Eckels
    Vice President – Global Operations

    Kaylene Eckels, Vice President – Global Operations, has been with Etech since December of 2006. As a Vice President, Kaylene is responsible for ensuring Etech understands, meets and exceeds customer expectations through building Trusted Advisor relationships and investing in and developing her team.
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    Patrick Reynolds
    Vice President

    Patrick joined Etech in 2000 and has held a variety of Leadership positions. In 2005 he helped lead the training of the first outbound and inbound team members in the Gandhinagar, India facility. Built on the success of this original team, Etech has been able to grow the outbound, inbound and web chat sales teams in India from 30 initial team members to its current team of approximately 600+ team members. Today his responsibilities include leading Etech's chat operations in the 4 Texas and the 2 India locations.
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    Ronnie Mize
    Senior Vice President – Enterprise Technology Solutions

    Ronnie Mize is the Senior Vice President of Information Technology for Etech Technical Services. Ronnie has been in the technology sector for 20 years and has held technology leadership roles with Microtech America, The Berry Company (a subsidiary of Bellsouth) and Etech.
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    Veronica Chimney
    Vice President - Human Resources

    Veronica Hill Chimney is Vice President of Human Resources for Etech Global Services, a multi-national outsourcing organization with over 2,700 employees that provides world class services to Fortune 500 companies from its locations in the US, India and Jamaica. Veronica is a 14 year veteran of the call center/BPO industry. She has held key leadership positions within Etech, Etech Inc, and The Berry Company (a subsidiary of Bell South).

    She is a graduate of Stephen F. Austin State University | Bachelor of Arts degree and she holds a Master of Science degree in Human Resources training and development.
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    Senior Management Team

    Amit Kachhawa

    Senior Director – Corporate Strategy

    Cindy Edwards

    Vice President

    Laminta Fowler

    Director Operations – Dallas, TX

    Shawndra Tobias

    Director of Operations Rusk and West Virginia

    Gurudatt Medtia

    Senior Director - Gandhinagar Operations

    Ashwini Kumar

    Director - Baroda Operations

    Denies Campbell

    Director - Jamaica Operations

    Sarah Schwitters

    Chief Marketing Strategist - Global Development

    Tim Owen

    Director of Compliancy & Payroll

    David Carrizales

    Director Operations –Nacogdoches

    Brandon Chambers

    Director of Operations – Lufkin

    Testimonials

    • "Etech's ability to provide quality B2B leads for SuddenLink Communication's outside Sales Representatives has been fantastic. Their ability to get through the gatekeeper to the decision maker has resulted in very generous conversion rates and great incremental revenue. I would recommend Etech to others in need of sales assistance."
      Marketing Business Services,

      SuddenLink Communications

    • "Etech is a very valued partner who ensures a quality interaction with customers resulting in a great customer experience and improved results."
      VP of Marketing,

      National University

    • "Through our partnership with Etech Global Services, we have reduced our chat costs and increased conversions and order value. This program has brought in 60% incremental revenue and is a clear winner."
      VP of Ecommerce,

      Fortune 500 Telecommunications Provider

    • "Etech Global Services helped us reach our Hispanic customers in a meaningful way. We couldn't be happier with the return on investment results."
      Operations Manager,

      Leading Telecommunications Provider

    • “Etech Global Services helped us reach our customers in a meaningful way.”
      Vice President of Marketing, Leading Media,

      Entertainment and Communications Company

    • "The Etech solution has exceeded every one of My Plate's expectations, and has delivered an astounding ROI of 218%"
      Sean Kennedy,

      Vice President of My Plates

    • “Etech has become a superb business partner and to say I have been impressed is an understatement. Their on-boarding process for new clients, high caliber sales agents, and training have been excellent.”
      Sales Director,

      Leading Financial Institution