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Recent News

Employee Announcements

This month’s leadership development: New leader Assimilation, Aspiring Manager, and Sexual Harassment Prevention.

60 new call center jobs are open in our Lufkin, Texas center. Apply now!

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    Management Team

    Dilip Barot
    Founder and Chief Strategy Officer

    Dilip Barot is the Founder of Etech. Mr. Barot used his vast experience as an entrepreneur to establish the strategic direction of the company and to prioritize business imperatives. Mr. Barot’s “out of the box” thinking has led Etech to develop proven processes in the areas of quality assurance, application development, ICE and offshore expansion.
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    Executive Management

    Matthew Rocco
    President and Chief Operating Officer

    Matt Rocco is the President and Chief Operating Officer for Etech Global Services.

    Matt is a 30 year veteran of the call center / BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company (a subsidiary of Bell South), Etech, Inc. and Etech Global Services.
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    Kaylene Eckels
    Vice President – Global Operations

    Kaylene Eckels, Vice President – Global Operations, has been with Etech since December of 2006. As a Vice President, Kaylene is responsible for ensuring Etech understands, meets and exceeds customer expectations through building Trusted Advisor relationships and investing in and developing her team.
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    Patrick Reynolds
    Vice President

    Patrick joined Etech in 2000 and has held a variety of Leadership positions. In 2005 he helped lead the training of the first outbound and inbound team members in the Gandhinagar, India facility. Built on the success of this original team, Etech has been able to grow the outbound, inbound and web chat sales teams in India from 30 initial team members to its current team of approximately 600+ team members. Today his responsibilities include leading Etech's chat operations in the 4 Texas and the 2 India locations.
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    Ronnie Mize
    Senior Vice President – Enterprise Technology Solutions

    Ronnie Mize is the Senior Vice President of Information Technology for Etech Technical Services. Ronnie has been in the technology sector for 20 years and has held technology leadership roles with Microtech America, The Berry Company (a subsidiary of Bellsouth) and Etech.
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    Veronica Ellison
    Vice President - Human Resources

    Veronica Ellison, Vice President of Human Resources has been with company since 2000 and has held a variety of leadership positions in Training and in Operations. Her responsibilities include overseeing company benefits, company policies and procedures.

    Veronica Ellison is a graduate of Stephen F. Austin State University where she received her Bachelors Degree in Speech Communication and Criminal Justice. She has a Master of Science Degree in Human Resource and Leadership Development.
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    Senior Management Team

    Amit Kachhawa

    Director - Strategic Development

    Cindy Edwards

    Assistant Vice President

    Laminta Fowler

    Director Operations – Dallas, TX

    Shawndra Tobias

    Director of Operations Rusk and West Virginia

    Gurudatt Medtia

    Senior Director - Gandhinagar Operations

    Ashwini Kumar

    Director - Baroda Operations

    Denies Campbell

    Director - Jamaica Operations

    Sarah Schwitters

    Chief Marketing Strategist - Global Development

    Tim Owen

    Director of Compliancy & Payroll

    Jasen Shirley

    Director Operations –Florida

    David Carrizales

    Director Operations –Nacogdoches

    Brandon Chambers

    Director of Operations – Lufkin