OUTSOURCE YOUR RETAIL SALES AND SERVICE TO ETECH GLOBAL SERVICES
Retail Corporations know that exceptional customer service and sales will always be an integral part of every company's sales strategy. Etech Global Service has deep experience helping retail companies increase sales per hour, revenue per order and customer satisfaction for their catalog, direct response TV campaigns, ecommerce sites, and other promotions.
Etech Global Services is a leader in inbound/outbound customer care and teleservices. We help retail companies cost effectively acquire new customers and maximize ROI by servicing and growing existing customers. Etech has a successful and ongoing track record in achieving key metrics including conversion rates, service levels, average order value, and monthly recurring revenue for our clients. Our clients will attest to the innovation, business intelligence and delivery Etech provides.
Some of the services we offer the Retail Industry include:
- Inbound, Outbound and Web Chat Sales and Service
- Customer Relationship & Retention Management
- Billing Support Services
- Lead Generation
- Technical Support
- Quality Assurance
- Business Intelligence
- Customized Reporting Solutions
Our Retail Industry clients have seen the following results:
- 12% increase in Incremental Sales
- 23% Increase in Close Rates
- 44% Increase in Average Order Value
- 97% Customer Satisfaction
- 29% Increase in Service Levels
Contact us today to learn how we can help you increase revenue and customer satisfaction. Ask about our proof of concept trial.