OUTSOURCE YOUR TELECOMMUNICATIONS SALES, SERVICE AND TECHNICAL SUPPORT TO ETECH GLOBAL SERVICES
Telecommunication companies know that exceptional customer service and sales will always be an integral part of every company's sales strategy. Etech Global Service has deep experience helping telecommunication companies increase revenue, service levels and customer satisfaction.
Etech Global Services is a leader in inbound/outbound customer care and teleservices. For over a decade, we have been helping three of the top five telecommunication companies in the world cost effectively acquire new customers and maximize ROI by servicing and growing existing customers. Etech has a successful and ongoing track record in achieving key metrics including conversion rates, service levels, average order value, and monthly recurring revenue for our clients. Our clients will attest to the innovation, business intelligence and delivery Etech provides.
Some of the services we offer the Telecommunications Industry include:
- Inbound, Outbound and Web Chat Sales and Service
- Customer Relationship & Retention Management
- Billing Support Services
- Lead Generation
- Technical Support
- Quality Assurance
- Business Intelligence
- Customized Reporting Solutions
Our Telecommunication Industry clients have seen the following results:
- 32% Reduction in Operational Costs
- 12% Increase in Average Order Value
- 88% increase in Conversion Rates
- 89% Customer Satisfaction
Contact us today to learn how we can help you increase revenue and customer satisfaction. Ask about our proof of concept trial.