Events
Connect with subject matter experts of the contact center industry and hone your skills by meeting them live or virtually! Here are the upcoming events, webinars, and conferences the Etech team is organizing and participating in.
Fill this form to get special discounts and offers for this event & workshop
From Data to Delight: Transforming VoC Data into Superior Customer Experiences
Customer Contact East: A Frost & Sullivan Executive MindXchange
April 7 – 10, 2024 | Fort Lauderdale, Florida
Data isn’t just information; it’s the driving force behind a paradigm shift in customer interactions. Learn firsthand from Charitable Adult Rides & Services (CARS), the actionable framework they employed to transform customer satisfaction, boost employee engagement, and elevate CX.
Participate and Learn More at the Workshop organized by Etech Global Services.
Call & Contact Center Expo | Las Vegas Convention Center
This is a leading event for Contact Center Professionals to enhance Customer Engagement.
April 24 & 25, 2024
Meet Team Etech’s CX Experts, leading industry influencers with three decades of Contact Center operational experience.
For Free Passes, Please Fill These Details:
Fill this form to get 10% OFF for the event passes and workshop
Call Center Campus
May 1 – 3, 2024 | Austin, TX
Workshop:
Enhancing Contact Center Quality With Speech-To-Text-Analytics
Discover how industry leaders are leveraging speech analytics:
- Extract powerful insights from customer interactions with AI. Understand needs, identify risks, and close experience gaps.
- Enable focused, data-driven agent coaching. Analyze calls to provide precise guidance for skill development.
- Cloud-based agility for the future. Easily scale to meet demands and support remote teams with AI-enabled speech analytics.
- Shift from reactive to proactive. Continuously improve and exceed customer expectations with aggregated data and insights.
Customer Contact Week, Vegas
June 3 – 6, 2024 | Las Vegas
Discover Etech’s CX Game-Changing Secrets @CCW Vegas.
Workshop:
Enhancing Contact Center Quality With Speech-To-Text-Analytics
You will get to learn:
- Leveraging data and analytics to uncover rising CX trends and customer expectations.
- Adopting an outside-in perspective to empathize with the customer journey by integrating the latest AI and automation technologies to optimize operations.
- Creating a customer-centric culture through feedback loops and agent empowerment.
- Developing omnichannel CX strategies tailored to your business.
Fill this form to get 20% off on for the event passes and workshop
Past Events
2023
2020
The Art of the Possible with Speech Analytics: What to Consider When Architecting a Next Generation Technology Stack
Previously, call centers had one main task: to respond to...
2019
CX Architecture – Using Agent Insights to Design a Remarkable Experience
Your agent workforce has more influence on your brand than...
CX Architecture: 5 Steps To Transform Your Customer Insights
The power of Artificial Intelligence has become a strategic tool...
2018
Professor Customer: Empower Your Customers to Teach You CX Delivery they Deserve
Improving customer experience has been rightfully viewed as one of...
The Future of Contact Centers: Leveraging People, Processes & Artificial Intelligence
Today’s consumers want more than good products and good prices....