Events

Connect with subject matter experts of the contact center industry and hone your skills by meeting them live or virtually!  Here are the upcoming events, webinars, and conferences the Etech team is organizing and participating in.

Upcoming Webinar

Enhancing Contact Center Quality with Speech-to-Text Analytics

Join us for a fun and insightful webinar exploring how speech analytics can profoundly transform contact centers.

March 20, 2024 | 12 – 1 PM CT

Discover how industry leaders are leveraging speech analytics:

  • Extract powerful insights from customer interactions with AI. Understand needs, identify risks, and close experience gaps.
  • Enable focused, data-driven agent coaching. Analyze calls to provide precise guidance for skill development.
  • Cloud-based agility for the future. Easily scale to meet demands and support remote teams with AI-enabled speech analytics.
  • Shift from reactive to proactive. Continuously improve and exceed customer expectations with aggregated data and insights.

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Fill this form to get special discounts and offers for this event & workshop



Upcoming Workshop

From Data to Delight: Transforming VoC Data into Superior Customer Experiences

Customer Contact East: A Frost & Sullivan Executive MindXchange

April 7 – 10, 2024 | Fort Lauderdale, Florida

Data isn’t just information; it’s the driving force behind a paradigm shift in customer interactions. Learn firsthand from Charitable Adult Rides & Services (CARS), the actionable framework they employed to transform customer satisfaction, boost employee engagement, and elevate CX.

Participate and Learn More at the Workshop organized by Etech Global Services.

Call & Contact Center Expo | Las Vegas Convention Center

This is a leading event for Contact Center Professionals to enhance Customer Engagement.

April 24 & 25, 2024

Meet Team Etech’s CX Experts, leading industry influencers with three decades of Contact Center operational experience.

Register for Free, Please fill these details:



Fill this form to get 20% off on for the event passes and workshop



Upcoming Event & Workshop

Customer Contact Week, Vegas

June 3 – 6, 2024 | Las Vegas

Discover Etech’s CX Game-Changing Secrets @CCW Vegas.

Workshop:

Enhancing Contact Center Quality With Speech-To-Text-Analytics

You will get to learn:

  • Leveraging data and analytics to uncover rising CX trends and customer expectations.
  • Adopting an outside-in perspective to empathize with the customer journey by integrating the latest AI and automation technologies to optimize operations.
  • Creating a customer-centric culture through feedback loops and agent empowerment.
  • Developing omnichannel CX strategies tailored to your business.
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