Etech USA

With contact center locations across Texas, Etech USA offers a broad range of contact center services in both English and Spanish. Etech USA has proven experience in inbound and outbound customer service and sales; customer win-back programs, web chat services, and email services. We leverage Etech Monitoring Solutions' quality assurance services to ensure a positive customer experience and gain market intelligence information.

Locations

Nacogdoches, Texas
1903 Berry Drive,
Nacogdoches, TX 75964

Tel: 936-559-2200
Fax: 936-559-2225

Lufkin, Texas
106 N. John Redditt Drive,
Lufkin, TX 75904

Tel: 936-633-9200
Tel: 800-537-3809
Fax: 936-633-9218

Dallas, Texas
2608 Inwood Rd,
Dallas, TX 75235,

Tel: 214-366-0229

Etech INDIA

Etech India expands the Etech USA offerings by leveraging cost-effective labor off-shore to keep operational costs down. Some of the services offered by Etech India include Inbound Customer Service, Outbound Customer Service, Inbound Sales, Outbound Sales, Win-Back Programs, Web Chat Service, Email, Business Process Outsourcing, Data Cleansing, Lead Generation and Appointment Setting.

Locations

StrobeTECH

StrobeTECH is our near-shore alternative offering the same great services offered in Texas and India. Some of the services offered by Etech India include Inbound Customer Service, Outbound Customer Service, Inbound Sales, Outbound Sales, Win-Back Programs, Web Chat Service, Email, Business Process Outsourcing, Data Cleansing, Lead Generation and Appointment Setting.

Locations

Etech Monitoring Solutions (EMS)

Etech Monitoring Solutions (EMS) assists companies in identifying opportunities and deriving actions to improve their processes, sales conversion and customer satisfaction. We also provide intelligent data with the help of our Call Center Quality Monitoring program that produces insight which will drive business improvements. An effective quality assurance model and plan help us deliver better sales results, improve customer experience and also ensure all regulatory and compliance requirements defined by the clients are met consistently. Etech Monitoring Solutions (EMS) is an exclusive division of Etech Global Services and represents a highly skilled team of 200 call center quality assurance auditors led by an experienced leadership team with over 20 years of hands-on experience.

Locations

Receivable Management Services (RMS)

One of several branches of Etech Global Services is an accounts receivable management company headquartered in Rusk, Texas; Etech Receivable Management Services, LLC (Etech RMS). As the communications industry evolves and is introduced to new challenges, the need to retain customers while improving performance and reducing operational cost has become important. Etech RMS delivers competitive results with the highest quality at a competitive cost. The initial and core business offering is first and third party collection services for clients in the medical, utility and consumer finance industries. Etech RMS provides a powerful arsenal of experience in customer service, payment processing, billing, and correspondence handling, skip tracing, data entry and other collection related back office function needs. The Accounts Receivable Management industry consists of numerous laws and regulations. Etech RMS has an entire compliance division dedicated tostudy and implement these regulations. Etech RMS promotes professional and ethical conduct of our entire staff, strict compliance with all state and federal laws, and a zero tolerance of conduct that does not promote these strategies. We'll partner with you to deliver proactive solutions that help you maximize recoveries and add to your bottom line.

Locations