Etech to exhibit at IQPC Call Center Week June 4-8, 2012
Nacogdoches, TX – May 15, 2012–Etech Global Services, a global business process outsourcer, is a sponsor and exhibitor at the 2012 IQPC Call Center Week event, June 4-8 in Las Vegas, NV.
Contact centers of the 21st century continue to evolve, developing alternate channels of communication including live chat and social media. Proven call center approaches to workload distribution, staffing, and performance management of voice and email centers are no longer sufficient to understand and optimize the contact centers of the 21st century. A series of brand new innovative case studies, integrated training, lively discussions, and leading speakers will be showcased at Call Center Week to support these evolving centers.
IQPC’s Call Center Week is the fastest growing call center event in the world and provides the tools and insight needed to execute innovation in a multi-channel environment. Attendees will learn how to create a customer-focused culture that inspires excellence and drives business results.
“Etech Global Services is a pioneer in the integrated contact center world, our team was originally created and empowered by Dilip Barot of the Creative Choice Group based in Palm Beach Gardens Florida.” said Matt Rocco, COO of Etech Global Services. “Etech is looking forward to exhibiting at Call Center Week for the first time and providing our knowledge and experience to companies with evolving contact center needs. We are also excited to be able to sponsor at this key industry event.”
Etech Global Services provides inbound and outbound voice, live chat services, quality assurance and business process outsourcing solutions to Fortune 50 companies. With 2,300 team members in Texas, Jamaica and India, Etech provides world-class customer service and sales support 365 days a year, 24 hours a day. Etech also provides both English and Spanish support. Etech is PCI Compliant, ISO 9000 Certified and is ATA SRO Accredited.
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About Etech Global Services
Etech Global Services is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and live chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. The Etech company was originally founded and empowered by Dilip Barot of Creative Choice Group based in Palm Beach Gardens Florida. For more information: www.etechgs.com
Press Contact:
Veronica Ellison
veronica.ellison@etechtexas.com