by Brandon Chambers
5. December 2013 23:39
by Ashwini Kumar
22. November 2013 04:32
Tony Stark starts off Ironman 3 with a quote “We often create our own demons”, and the movie shows how his decision 13 years prior has caused his current struggle. This article is not a summary of this movie, but how focusing on making a Remarkable Difference can lead you through your demons, and keep you from creating others in the future.
I have found through my career that in fact many struggles can be traced back to past decisions which were completely within my cont...
by Aditya Ahuja
15. November 2013 00:43
In today’s high performance environment, it is common to find a disconnect between our employees and our management teams. Each company seems to have their own view on why this is the case such as a lack of time or just a lack of resources. I say the blame falls on the management teams. Having this disconnect in a company leads to a constant riff between the employees and the people in charge. If this issue is not met head on, the chances of the business being successful and growing seem t...
by Rohit Chojal
7. November 2013 03:50
Live chat is a rising trend in e-commerce and one that is growing fast. As the consumer becomes more advanced and technically savvy, live chat is proving to be the preferred method for consumers who are seeking answers or assistance. Businesses whose majority work comes from the online space, have found that in order to remain competitive and please the customers, live chat is prerequisite to a flourishing business. Be Where Your Customer Wants You To BeWhen we put ourselves in the customer&rsqu...
by Patrick Reynolds
31. October 2013 11:00
Providing excellent customer support is vital for an e-commerce business to survive this high demand arena we live in. When customers are moving through the buying process they want to have that feeling of reassurance in that what they are spending their hard earned money on is the right purchase. Efficient customer service can provide that feeling. Customers are looking for a second opinion either from their friends or from a subject matter expert. When a company can provide these experts right...
by Presley Newman
24. October 2013 03:36
Companies today are constantly trying to improve their websites to make it stand out and have that “wow” factor amongst its users. Whether it is the amount of information on the site, or how many tabs a company can squeeze onto one page, these features all fall short to the ever important Customer Service. Users want and expect the same standard of Customer Service as they would if they walked into a brick and mortar store. Companies find themselves asking, “How can we provide ...
by Presley Newman
22. October 2013 05:25
Working as a general lines insurance agent at a call center may provide hesitation or concern in some insurance agents – Etech agents disagree! Etech insurance agents enjoy their job and are excited to come to work. Here are 5 simple reasons why working as an insurance agent at Etech proves to be ideal:
Handling Taxing Situations With Ease
The recent health care changes provide an interesting challenge to each team leader and agent. Agents know that each change will be handled wi...
by Patrick Reynolds
11. October 2013 05:08
The new Health Care Marketplace has been implemented, and in turn has caused some insurance agents to run scared! Overcome by overwhelming feelings attached to the new and constantly changing information and fear of not fully understanding how to handle each individual question asked by policy holders. Instead of approaching these new changes with hesitation or grief, Etech insurance agents are facing each change head on with full confidence – ready to learn and provide accurate informatio...
by Cynthia Harrison
8. October 2013 03:58
Online retailing is undergoing tremendous change as customers are turning to the Internet to perform various activities such as shopping, making reservations, booking trips, etc. As customers continue to migrate online, their preferences and behaviors are evolving at a rapid pace. As a result, it is essential for online retailers to adopt new techniques and strategies to efficiently engage online consumers and convert them from shoppers to purchasers. In addition, the rising use of mobile device...
by Christine Barrett
27. September 2013 03:55
With rapidly developing technology and various ways of communication, it has become essential for Call Centers to transform their operations to meet these changes. Advanced communication devices, supporting enterprise systems, mobile tablets, online websites, and smartphones have opened up large avenues for the customers to get in touch with companies and their contact centers. Even with this daunting and changing landscape, Multi-channel contact centers expectations from their clients remain th...
Excellent customer experiences are a vital aspect for the success and growth of any business. The customer experience is powerful and differentiating factors that can help businesses consolidate their customer base through strong customer loyalty to assist in increasing revenue. Companies that focus on providing holistic customer experiences can ensure they will build a strong customer base and individualize themselves from their competitors. Top-notch customer experiences can help develop an em...