A robust Quality Assurance software solution enables companies to actively implement QA programs and achieve a higher level of call quality to ensure higher customer satisfaction. Quality assurance software solutions ensure adherence to QA procedures and standards set by the company, making it possible to monitor agent performance, improve employee productivity, increase revenue, and target efficient utilization of resources. The features included in QA software solutions, like call quality moni... [More]

What is Proactive Chat? Proactive chat is when a website visitor is invited to engage in a chat conversation either through manual means or the use of an automated rules engine. These chat invitations can be triggered either manually or automatically, and the form of the invitation itself can vary widely. Invitations are generally in the form of a pop-up window and triggered by a variety of pre-determined criteria ranging from abandoned shopping carts to a set of page views, to the appearance o... [More]

Being a positive influence is a character commitment that every leader should be required to make. Not only will being positive have a productive impact on your company but there are personal benefits to be gained as well. There have been many studies done on the power of positive thought and the conclusions drawn show that positive thinking has been proven to reduce stress, help people live longer, improve one’s overall well-being and enable people to better cope with the anxieties of thi... [More]