We are currently preparing for the upcoming 2012 IQPC Call Center Week event coming up June 2-3 in Las Vegas, NV.   Etech Global Services has the privilege of exhibiting and sponsoring the largest call center event of its kind.  During the convention, there will be innovative case studies, integrated training, lively discussions and leading speakers. The event is focused on helping call centers that are evolving to multi-channel centers with the growth of live chat and social med... [More]

It is becoming a tradition that Etech Global Services wins the Outstanding Corporate Citizen Award for good reason!  I am truly amazed by the hard work and dedication that our employees have for helping others in our communities.  It’s not a onetime event, but an ongoing involvement in various non-profit organizations and community service events. I’m very proud of our accomplishment and the giving character of our team.  Read more about this special award.

Jim Iyoob, Senior Vice President of Global Development at Etech Global Services, recently presented “Understanding Proactive Chat: It Can Turn Around Your Customer Relationships and Increase Revenue” at the 2012 ATA Convention and Expo held April 29 – May 2 in Hollywood, Florida. During the presentation, Jim discussed the different types of live chat including proactive chat, how to implement a successful chat program and some real world case studies.  Attendees left with... [More]