A robust Quality Assurance software solution enables companies to actively implement QA programs and achieve a higher level of call quality to ensure higher customer satisfaction. Quality assurance software solutions ensure adherence to QA procedures and standards set by the company, making it possible to monitor agent performance, improve employee productivity, increase revenue, and target efficient utilization of resources. The features included in QA software solutions, like call quality moni... [More]

I have some questions for you: Do you want to be an average father/husband or mother/wife? Do you want to be regarded as a so-so friend? In your athletics, music or hobbies are you perceived as not bad? What about in the workplace? Are you comfortable with being seen as a typical Team Member? The questions are rhetorical, of course, because most people are determined to do their best when they want to be involved in something.  We are committed to making Etech not just a “not... [More]

I’m excited to share that Etech Global Services received the ATA-SRO Accreditation recently.  For those of you who are not familiar with this, the ATA-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers.  The goal of the ATA-SRO is to assure a positive teleservices experience for consumers and provide an objective system that reinforces companies’ commitment to government compliance.We have been working on this accreditatio... [More]