I recently wrote this article on the importance of understanding shopping cart abandonment and how live chat services can make a big impact on this issue. I discuss the different types of live chat available and the different options for implem...
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Efficient Ecommerce customer service ensures satisfaction, customer loyalty towards the business, and increases the chances of a customer reverting or referring the services to others.
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According to Forrester Research, the number of website visitors abandoning the shopping cart at the payment stage stands at 88%.
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