It is becoming a tradition that Etech Global Services wins the Outstanding Corporate Citizen Award for good reason! I am truly amazed by the hard work and dedication that our employees have for helping others in our communities. It’...
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The time of year has approached us once again. At the end of this month, Etech will be heading to Hollywood, Florida for the 2012 American Teleservices Association (ATA) National Convention & Expo. “Managing Customer Experience in a Digital...
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According to a recent study, customers now expect to interface with businesses in a variety of ways.
Gone are the days of a simple phone call.
Email, fax, chat, Facebook, Twitter, LinkedIn, etc. are all considered viable and critical communication ...
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I’m excited to share that Etech Global Services received the ATA-SRO Accreditation recently. For those of you who are not familiar with this, the ATA-SRO incorporates aspects of governmental regulations and consumer protection rules for c...
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Jim Iyoob, Senior VP Global Development at Etech Global Services, will be attending the United States Hispanic Chamber of Commerce 32nd Annual Convention this September. In preparation of this event, Call Center Times has published Jim’s articl...
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Jim Iyoob, VP Global Development at Etech, recently presented, “A Look at Best-in-Class Performance for Implementing Chat” at the 2011 American Teleservices Association Convention. Connections Magazine has published this podcast discussin...
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Etech has recently published a case study regarding our performance outcome for MyPlates. The case study discusses the challenges of knowing the need for live chat on a website, but unsure how to go about finding the right partner with the right expe...
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Live chat service is quickly becoming a must-have for companies committed to offering the best online customer service. As more online shoppers become more experienced, even more will abandon their shopping carts to begin the process of comparison sh...
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