2013 Call Center Summit has come to a Close

by Matt Rocco 25. January 2013 22:45

The weather was great, networking fantastic, exhibit hall was buzzing, and discussions were flowing. The 2013 Call Center Summit was a success.

During the Summit, Jim Iyoob, Senior Vice President of Global Development at Etech Global Services hosted a Roundtable discussion, “Solving Your Online Business Challenges through Proactive Chat.” During the discussion, participants looked at why proactive chat is important and discussed how meeting customers on their preferred channel by using proactive chat can increase sales volume and customer satisfaction while reducing costs and improving ROI.

Etech also shared its newest white paper, “Solving Ecommerce Problems through Proactive Chat” addressing the current state of live chat and best practices for implementing a solid strategy for solving business challenges. If you didn’t have a chance to join the discussion but would like to receive some great information on proactive chat, please contact us at

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"Etech's ability to provide quality B2B leads for SuddenLink Communication's outside Sales Representatives has been fantastic. Their ability to get through the gatekeeper to the decision maker has resulted in very generous conversion rates and great incremental revenue. I would recommend Etech to others in need of sales assistance."

Marketing Business Services,
SuddenLink Communications

"Etech is a very valued partner who ensures a quality interaction with customers resulting in a great customer experience and improved results."

VP of Marketing,
National University

"Through our partnership with Etech Global Services, we have reduced our chat costs and increased conversions and order value. This program has brought in 60% incremental revenue and is a clear winner."

VP of Ecommerce,
Fortune 500 Telecommunications Provider

"Etech Global Services helped us reach our Hispanic customers in a meaningful way. We couldn't be happier with the return on investment results."

Operations Manager,
Leading Telecommunications Provider

“Etech Global Services helped us reach our customers in a meaningful way.”

Vice President of Marketing, Leading Media,
Entertainment and Communications Company

"The Etech solution has exceeded every one of My Plate's expectations, and has delivered an astounding ROI of 218%"

Sean Kennedy,
Vice President of My Plates

“Etech has become a superb business partner and to say I have been impressed is an understatement. Their on-boarding process for new clients, high caliber sales agents, and training have been excellent.”

Sales Director,
Leading Financial Institution