September 21, 2011

Contact Center Association's Inbound Magazine published "Today's Customers Expect Great Customer Service No Matter Where They Shop". Jim Iyoob, VP Global Development, discusses the importance of customer experience for online shoppers. With nearly two billion internet users in the world, it is important to understand their needs as competition continues to grow online. Contact Center Association (CCA) is dedicated to providing resources, information, education and professional networking opportunities to the global contact center community. Supervisors, workforce managers, directors, VP's and executives turn to CCA as the go-to resource for contact center tools and techniques, problem solving methods, business skills, career development and more.

September 20, 2011

Call Center Times published "Creating a Successful Hispanic Customer Win-Back Program in their September issue".  Call Center Times is the leading source of call center information, job openings and leads.

September 1, 2011

This August, "What to Look for in a Live Chat Software Solution" was published in Call Center Times. Call Center Times is the leading source of call centers, job openings, and leads.

July 19, 2011

Jim Iyoob, VP Global Development, presented, "A Look at Best-in-Class Performance for Implementing Chat" at the 2011 American Teleservices Association Convention. Connections Magazine has published this podcast discussing the benefits of chat and implementing chat on your website. Connections Magazine is the premier magazine for the contact center industry and covers all topics related to contact centers including technical coverage. This is the source for news, information, and whitepapers.

May 25, 2011

Today's Shoppers Expect Great Customer Service No Matter Where They Shop" was published in ATA eConnections. eConnections is designed especially for contact center professionals who desire relevant and timely member and association news, regulation and compliance updates, and networking opportunities.

September 28, 2005

Texas Emergency Hurricane Hotline Outsourced to India

As Hurricane Rita roared towards them, more than 300 people called the local emergency number broadcast all around Nacogdoches County in East Texas.

June 9, 2004

Effective Teleservices In The Wall Street Journal TX.
As U.S. Companies continue their global search for cheap labor and locations for call centers and other back-office operations, many find they need look no further than a place like Nacogdoches, Texas

December 14, 2003

Nacogdoches officials praise ETI
Nacogdoches government and business officials offered nothing but praise for Effective Teleservices Inc., which plans to open a new call center in Lufkin next year.