Find Your Dream Job With Etech
Join Our Team
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $16-$17 per hour + Bonuses Location : San Antonio Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Quality Analyst Leader Job Location : Work From Office Department : Etech Insights (EI) Location : San Antonio Schedule & Shift : 8AM - 5PM, Monday to Friday Visit us: www.etechgs.com
What We Offer:
- Personalized Coaching and Specialized Training and Development Sessions
- Competitive Salary and Compensation Incentives
- Tuition & Day Care Reimbursement
- Health, Life, Vision, and Dental Insurance
- Supplemental Insurances
- Casual Dress Code
- Community Involvement Opportunities
- Paid Time Off Incentives
- Rewards & Recognition for Stellar Performance
- Bilingual Pay (If Hired for Bilingual Role)
- Opportunities for Advancement (Over 90% of our promotions are internal)
- Virtual Interviewing & Onboarding
What You’ll Be Doing:
- QA Leaders will be responsible for monitoring the activities of Quality Analysts, and/or QA Lead Interns.
- Must provide feedback/coaching/development and general supervision for the QA Team.
- Will be able to develop the first level leaders of Etech Insights such as QA Lead Interns by giving timely guidance, coaching and regular feedback.
- Take initiatives for development sessions or one-to-one discussions which the first level leaders are having with Team Members to develop their leadership skills.
- Manage 1-10 Call Center Quality Analysts, and provide feedback and coaching.
- Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
- Design Audit Forms, get it approved by Ops and Client.
- Will possess overall knowledge the assigned campaign(s) audited by Etech Insights.
- Help in setting up calibrations and provide all assistance to QA Lead Interns in maintaining a smooth calibration process.
- Maintain minimum 95% schedule adherence of self and the team.
- Must be accessible, available and flexible with shift timings.
- Provide excellence when communicating with customers (internal and external).
What We Expect You To Have:
- A high school diploma or equivalent or general education degree (GED) or Associate Degree or Certificate in Supervisory Management or 1-5 years BPO experience.
- Excellent Microsoft Excel, PowerPoint, and Word skills.
- At least 1-5 years related QA experience and/or training; or equivalent combination of education and experience in the BPO Industry.
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Rusk Schedule & Shift : AM Shift Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Pay Grade : $14 - $15 per hour + Bonuses Location : Lufkin Schedule & Shift : Multiple shifts available Hours : 40 hours a week Visit us: www.etechgs.com
What We Offer:
- Servant Leadership culture – we are here to support your success
- Career Development and personal growth opportunities
- Fun atmosphere with unique contests and incentives
- Lucrative comp plan
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible Spending Account
- Paid time off
- Paid training
- Tuition reimbursement
- Daycare reimbursement
- Daily Pay
What You’ll Be Doing:
- You will be providing exceptional voice support for our clients who are enrolled in a debt settlement program.
- A typical day consists of making and answering inbound and outbound calls, maintaining account documentation, and building a positive rapport with our client base.
What We Expect You to Have:
- Problem-solving skills
- Show/Demonstrate Empathy
- Professionalism
- Multi-Tasking skills
- Basic Computer skills
- Be a Team player
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Job Title : Voice and Accent Trainer Job Location : Work From Office Department : Training and Development Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Presents established and effective training methods, techniques, and ideas and coaches’ trainees.
- Presents established and effective Voice, Accent and Culture (US) training for all campaigns within Etech
- Coordinates and introduces presentations by internal or outside lecturers, motivational speakers, and sales or product specialists (including team leaders and HR manager) as needed.
- Administers and proctors Mastery test for topics trained.
- Trains and administers Internet access information and test for all applicable campaigns.
- Maintains Employee Change Forms for all agents who do not pass training.
- Reports on progress of trainees and personnel under guidance during training period.
- Assists in developing new training courses related to the respective process, on the floor training.
- Assists in supervision and coaching of new or existing agents on the Sales Floor as needed, and in the event that there are no training classes, acts as an Assistant Team Leader on a campaign assigned as needed.
- Ability to monitor calls and give constructive feedback based on the quality of the call.
- Maintains harmony among workers and resolves grievances.
- Maintains administrative records regarding training attendance records, current campaign and product information, Work Status report and compliancy records.
- In conjunction with Sr. Trainer and Assistant Training leader, issues written and oral warnings and or reprimands to agents for offenses as outlined in the employee handbook.
- Studies and develops skill in use of better teaching and training methods.
- Maintains database of billable hours worked for all agents in training, both ongoing and initial.
- Build strong relationships with Team Leader, and team members.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Act as a role model at all times, adhere to high ethical standards.
- Take responsibility and initiative to develop core skills and competencies by being involved in every facet of personal development.
- Be flexible in an environment by championing and embracing change.
- Train, supervise and evaluate class performance
- Evaluate trainee understanding and re-teach as necessary
- Multi-task and provide constructive feedback for the development of trainees and personnel
- Establish and maintain effective relationship with peers across departments
- Language, Accent, Soft skills, ability to relate the training with the trainees’ day today responsibilities
- Computer programs including Excel, Word, Power Point, Outlook
- Training and sales techniques
- Company policies and procedures as outlined in the employee handbook; applicable campaign computer programs and procedures
- Strong written and verbal communication skills (English), business communication and positive can-do attitude
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Job Title : Tier-1 Support Specialist (Blended Process) Job Location : Work From Office Department : Operations Location : Gandhinagar - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
- Proficient in handling basic trouble shooting queries related to telecommunication products.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of VOIP and telecommunication is a must.
- Experience in Operations Center, service industry or equivalent (We are looking for experienced candidates).
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English while being able to communicate clearly, confidently and politely.
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Job Title : Tele Sales Representative Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take outbound calls to customers with the objective of discussing sales and generating leads.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
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Job Title : WFM Analyst Job Location : Work From Office Department : Work Force Management Location : Gandhinagar Visit us: www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- To analyze forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels
- Responsible for developing long term, short term and interval level forecasts as well as capacity plans for multiple contact types based on client input and historical data using spreadsheet templates, statistical modelling software and other tools.
- Ensure all required WFA data is tracked and trended on a continuous basis.
- Interface with Account Leaders/Director-Operations as needed for escalation of service impacting issues.
- Coordinates with Director of Operations to interface with client and handle account management issues.
- To work with Operations to develop processes for vacation and other schedule exceptions that maintains the employee needs/Client requirements balance.
- Provide staffing requirements, hiring plans and training plans to the management for multiple accounts, which are complex in nature
- Explanation of crucial business metrics and their importance to the leaders like - Non-Conformance, Schedule Adherence etc.
- Responsible for monitoring schedule adherence variance, daily traffic volumes, headcount analysis, real time performance
- Daily MIS Reporting to the management, preparing critical reports such as QBR (Quarterly Business Review), Weekly Client Review, Queue Summary report, Attrition report, Process team Alignment report, Contest reports, process-based performance pay (PBPP) for the process.
- Maintain the historical volumes file to ensure data integrity and up to date parameter
- Generating process performance report on Daily / weekly / monthly basis to display the performance charts to the internal (operations) & external clients.
- Publishing the All Hourly / Half Hourly & EOD reports.
- Real Time Aux (Working / Non-Working) & Service Level Management as per the business requirement.
- Launching the downtime in real time and sharing the Lost Agent Minute Tracker with Higher Management & clients. Monitoring programs for Real Time Adherence, Schedule Adherence, Work Force Management Functions.
What We Expect You to Have:
- Graduate or equivalent with proficiency in MS Office - Outlook, Word, Excel, and PowerPoint.
- Attention to detail. Drive and ability to deliver excellent customer service to both internal and external customers.
- Ability to work independently & able to exercise strict confidentiality.
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Job Title : Accounting Analyst Job Location : Work From Office Department : Etech Insights Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You'll Be Doing:
- Responsible for AR billings in accordance with billing terms (ie, weekly, bi-weekly / monthly, monthly etc.)
- Responsible for researching and understanding billing discrepancies
- Responsible for effective communication with business partners on billing discrepancies
- Be able to convey billing discrepancies issues to management through analysis work
- Responsible for reconciliation of AR subledger vs general ledger
- Other assigned tasks as needed
What We Expect You To Have:
- Available to work minimum 40 hours a week (8 hours a day – business hours)
- Must be detail oriented and be able to self-proof assigned tasks for accuracy
- Able to work independently as well as part of a team
- Should be Conscientious, fast learner, adaptable
- Must have professional telephone and email etiquette
- Ability to work and thrive in a multi-tasked, fast paced environment
- Flexible to work in US time zone
- Should be from Accounting / Math / Business education background
- Must have high level of proficiency and understanding of Microsoft Excel formulas
- Should have one to two years work experience in the Accounts Receivable preferred
- General knowledge of Microsoft Access is a plus
- Proficiency with Dynamic GP is a plus
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Job Title : Project Manager Job Location : Work From Office Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transport Allowance
- Canteen subsidy
- Night shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards and Recognition
What You'll Be Doing:
- Manage Onboarding/Free Trial implementations - Ensuring all steps are completed, and customers are seeing value as quickly as possible.
- Work with customers to help create content, adapt their training plans, help deploy the organization solution, and ensure that we deliver proven results.
- Hold training for clients using organization, customized for their needs and implementation types.
- Track, report on, and solve issues with onboarding and trial customers, owning their success.
- Follow organization processes and tracking internally to report on progress and share learnings
- Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.
What We Expect You To Have:
- Native or Bilingual Business level English.
- 2+ years Project Management experience.
- 2+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred.
- 2+ years training experience – facilitating, creating and organizing.
- Successfully managed multiple clients facing projects at once.
- Technically Savvy, can explain concepts like SSO, Generative AI, and APIs.
- Has training experience with software.
- Strong and concise communicator – written and verbal.
- Thrives on customer interaction and providing customized recommendations.
- Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes.
- Call center exposure and experience a plus.
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Job Title : Online Chat Representative Job Location : Work From Office Department : Operations Location : Gandhinagar Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered.
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy.
- Secures and places orders with others for filling and arranges delivery date.
- Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Prepare report on sales activities - Sales Tracker.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order.
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Job Title : Tier-1 Support Specialist Job Location : Work From Office Department : Operations Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Handle calls and chats with inquiries related to products and services offered.
- Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
- Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
- Gather all required information while working on customer’s reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
- Basic knowledge about different troubleshooting ideas about Computer.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
- Be Flexible in working hours which is a must.
- Have basic computer knowledge and ability to troubleshoot different situations.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
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Job Title : Fraud Prevention Analyst Job Location : Work From Office Department : Etech Insights Location : Vadodara - Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- This position is responsible for providing risk management on the sales/reservations side of our company
- Provide technology and fraud detection support with a core responsibility to include – analysing and managing network related fraud traffic, support for breach coordination (what/when/how, including customer impact) for fraud, legal, Corp. Security hand-off, daily and periodic monitoring, external and internal data requirements, data cleanliness and concurrency, reference sources of data to be used for customer and transactional behaviour modelling.
- Ensure data completeness, correctness and concurrency of data
- Assist in detecting, analysing and authenticating fraudulent transactions in a card-not-present environment
- Works closely with other Loss Prevention staff to identify fraud trends. Employee provides quality customer service to internal and external customers that meets and exceeds expectations
- 2+ years of experience in risk management
- 1-year Analytics/Data Analysis Experience
- Experience with eCommerce domain is preferred and applicant should have international travel and geographical knowledge.
- Understanding of end-to-end Reconciliation Control process for Merchant Operation.
- Identify the opportunities of revenue recovery
- Identify system level opportunities to improve Merchant Settlement processes and work with accounting teams for betterment of Settlement processes
- Excellent interpersonal, verbal and written skills
- Customer Service (Voice) experience is plus
- Process re-engineering and improvement
- Candidates have chargeback knowledge will be a value add
- Salesforce knowledge is an added advantage
- Ability to maintain performance in a rapid and ever-changing work environment
- Ability to learn quickly and make on-the-spot decisions with limited information
- Demonstrated ability to meet deadlines, complete important time sensitive tasks & adapt quickly to last minute changes
- Advanced level knowledge of Word, Outlook, Excel and Access Database. Experience in making reports and trackers.
- High School Diploma or GED Required/College Coursework preferred
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Job Title : Customer Service Representative Job Location : Work From Office Department : Operations Reports to : Team Leader Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer’s reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer’s reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change.
What We Expect You to Have:
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year’s age along with Excellent Oral & Written Communication skills can apply.
- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a collaborative team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
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Job Title : Process Analyst Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You’ll Be Doing:
- Take inbound or make outbound calls to customers with the objective of discussing non- sales related issues.
- Handle all issues with diplomacy, tact, and respect.
- Provide quality service to clients through thorough knowledge of products and services.
- Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
- Enter data into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
- Build strong relationships with Team Leader, and team members.
What We Expect You To Have:
- Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals
- Proficient in Customer service.
- Knowledge of record management procedures & processes (is a plus)
- Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
- Effective analytical, problem-solving, and decision-making skills
- Effective organizational skills
- Ability to access and research multiple sources of data.
- Must pass pre-hire exam with 90% or higher.
- Ability to multitask and work under pressure.
- Strong attention to detail and critical thinking skills
- Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
- Must be able to work in a team oriented, high demand and fast paced environment.
- Clear and effective communication skills in English.
-
Job Title : Customer Experience Specialist Job Location : Work From Office Department : Etech Technology Solutions (ETS) Location : Vadodara Visit us: www.etechgs.com
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
What You'll Be Doing:
- Take and engage chats to prospective customers in designated market area to qualify leads and explain type of service or product offered
- Respond to multiple inbound chats; gather and verify required information as appropriate.
- Communicate with current and prospective customers using Internet and different software to give information and answer questions regarding current promotions and new or upgraded products.
- Quote prices and encourages customers to buy. Secures and places orders with others for filling and arranges delivery date. Enter names, addresses, purchases, and reactions of prospects solicited into computer database system.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Prepare report on sales activities - Sales Tracker Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an environment by championing and embracing change .
What We Expect You To Have:
- HSC or above; age 18+
- Be Flexible in working hours which is a must
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills; An unerring attention to detail
- The ability to multi-task answering numerous chats and navigating smoothly between chat and email
- A professional demeanor with the ability to take ownership of every chat and email and find a solution for every customer
- The ability to think on your feet in a fast-paced environment where messages over chat and email come fast and furious
- Experience working as part of a collaborative team - we work together to make sure shoppers have an exceptional customer experience every time they place an order
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Job Title : System Administrator Job Location : Work From Office Department : Etech Technology Solutions (ETS) Reports to : ITS Leader Location : Vadodara Schedule & Shift : Full time (Flexible with shift timings) Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- User administration (setup and maintaining account) and Maintaining system
- Verify that peripherals are working properly
- Quickly arrange repair for hardware in occasion of hardware failure
- Monitor system performance and create file systems
- Install software and create a backup and recovery policy
- Monitor network communication
- Update system as soon as new version of OS and application software comes out
- Implement the policies for the use of the computer system and network
- Setup security policies for users. A system admin must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems).
- Create new users, resetting user passwords and lock/unlock user accounts
- Monitor server security & special services etc.
- DGSET, UPS, Telco systems and CCTV maintenance
- Replaces defective or inadequate software packages and computer Hardware and other IT devices
- Refers major hardware problems to service personnel for correction
- Help Operation department to achieve their Goal and provide floor coverage as per operation requirements
- Provide technical support on call and on site as per customer requirement
- Helpdesk Support to internal and external customer Inventory management.
What We Expect You to Have:
- Experience of operating systems such as Windows 2000, 2008, NT, XP; Windows 2007
- Software programs such as VNS, NT, MS Office Suite, RDP related software, networking; & basic computer hardware
- Microsoft Network Architecture, DNS, DHCP, WINS, Server Administration
- Ability to: Re-image workstations as needed for program changes and system updates; Provide technical assistance and training to system users; Install, modify, and make repairs to personal computer hardware and software
- Communicate and work well with peers across departments; and prioritize work
- Language Skills - Ability to read, analyse, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management, public groups, and/or boards of directors
- Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
- Reasoning Ability - Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Certifications, License & Registrations - MCSE, MCP, related certificate requirement with good Hardware knowledge
- Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee regularly works in inside environmental conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.
- Bachelor's degree from four-year College or University; or 3 years related experience and/or training; or equivalent combination of education and experience
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Job Title : Lead Business Analyst Job Location : Remote Department : Etech Technology Solutions Location : Gandhinagar - Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
- Internal movement through IJP
- Collaborate with stakeholders to understand business objectives, processes, and requirements.
- Conduct comprehensive analysis of business processes and systems to identify opportunities for improvement and optimization.
- Elicit, analyze, document, and validate business requirements, user stories, and use cases.
- Translate business requirements into functional specifications and technical requirements for development teams.
- Develop detailed requirement specifications, including wireframes, process flows, and data models. Facilitate workshops, meetings, and interviews with stakeholders to gather requirements and foster collaboration.
- Work closely with product managers, developers, designers, and QA teams to ensure successful implementation of solutions.
- Conduct impact analysis and risk assessments to inform decision-making and prioritize requirements.
- Provide expertise and guidance on industry best practices, trends, and emerging technologies related to SAAS-based software solutions.
- Support product roadmap planning and contribute to the development of strategic initiatives.
- Bachelor's degree in business administration, Computer Science, Information Systems, or related field. Master's degree preferred.
- 5 + Years Remote of relevant experience
- Proven experience (5 plus years) as a Business Analyst or similar role in a software company.
- Good understanding of SAAS principles, architecture, and technologies.
- Proficiency in requirement elicitation, analysis, documentation, and validation techniques. Experience with agile methodologies, including Scrum and Kanban.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams. Detail-oriented with a focus on delivering high-quality results.
- Relevant certifications (e.g., CBAP, PMI-PBA) a plus.
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Job Title : Business Analyst Job Location : Remote Department : Medallia Location : Gandhinagar Visit us: https://www.etechtechnologysolutions.com/
What We Offer:
- Transportation allowance
- Canteen Subsidy
- Night Shift allowance as per process
- Campaign Allowance
- Health Insurance
- Tuition Reimbursement
- Work Life Balance Initiatives
- Rewards & Recognition
What You’ll Be Doing:
- Work with senior team members to carry out customer implementations and program enhancements
- Participate in the implementation design, setup, and review processes
- Identify improvements to our feedback products and processes
- Utilize Client software knowledge for testing customized software solutions
- Build long-standing customer relationships by improving customer feedback programs
- Provide support to client meetings by leveraging in-depth Client system capabilities
- Work with client teams in resolving technical/system related inquiries
- Provide quality assurance support when providing features to clients
- Provide client support when analyzing large sets of data
What We Expect You to Have:
- Excellent analytical skills (including Microsoft Excel) and attention to detail
- Strong written, oral communication and presentation skills
- Bachelor’s / Master’s degree in Computer Application (BSc IT, MSc IT, BCA, MCA, B.Tech Computer Engineering, B.Tech Computer Science etc.)
- Knowledge of JavaScript, HTML, CSS, and XML. GUI would be an added advantage
- Experience in management consulting, IT consulting, market research, and/or enterprise software client.
Why Join Etech?
Etech is an equal opportunity employer. The team comprises of people with many diverse work and life experiences. Etech offers career opportunities for those looking to develop and enhance life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment.
The nature of Etech’s business, which is about people communicating with people, ensures the ongoing development of the portable “skills for life”. Etech cares about your career growth because we know that our employees are our most valuable asset.
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The Etech Teamwork Journey
“I’ve learned to be an effective leader,
who’s able to coach and develop
agents to meet the required Goals.
Alongside this, I love that recognition
is given for every accomplishment.”
Jody Watson
Operation Intern
“I’ve advanced from a Customer
Service Rep to a Vice President at
Etech.
I’m so thankful for my mentors
who helped me get here.”
Patrick Reynolds
VP Partners Strategy
My journey at Etech began Sep
tember 2005. I’ve learned pa
tience, adaptability, persistence,
how to rely on my co-workers, and
valuing what everyone brings to
the table.