EtechGS

Quick Contact

*Please note: Employment applications will not be accepted through this form. Visit Careers

Submit
Recent News

Employee Announcements

This month’s leadership development: New leader Assimilation, Aspiring Manager, and Sexual Harassment Prevention.

60 new call center jobs are open in our Lufkin, Texas center. Apply now!

    View

    How We Do It

    Etech offers a complete solution to access calls from different recorders hosted at client or partner sites to meet the business needs of your call center. Call recording combined with call monitoring allows you to implement a complete call quality program to drive performance and reduce costs.

    • Technology -our Randomizer solution will ensure unbiased audits for companies with multiple call centers
    • Statistical Sampling or 100% call or chat quality audits
    • In-house tools for customized audit forms and reports
    • Staffing Calculator to ensure optimization of resources and utilization
    • Quality analyst scorecard to gauge performance and improve audit accuracy
    High Level End to End Quality Assurance Solutions

    High Level End to End Quality Assurance Solutions