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This month’s leadership development: New leader Assimilation, Aspiring Manager, and Sexual Harassment Prevention.

60 new call center jobs are open in our Lufkin, Texas center. Apply now!

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    How We Do It

    Etech offers a complete solution to access calls from different recorders hosted at client or partner sites to meet the business needs of your call center. Call recording combined with call monitoring allows you to implement a complete call quality program to drive performance and reduce costs.

    • Technology -our Randomizer solution will ensure unbiased audits for companies with multiple call centers
    • Statistical Sampling or 100% call or chat quality audits
    • In-house tools for customized audit forms and reports
    • Staffing Calculator to ensure optimization of resources and utilization
    • Quality analyst scorecard to gauge performance and improve audit accuracy
    High Level End to End Quality Assurance Solutions

    High Level End to End Quality Assurance Solutions

    Testimonials

    • "Etech's ability to provide quality B2B leads for SuddenLink Communication's outside Sales Representatives has been fantastic. Their ability to get through the gatekeeper to the decision maker has resulted in very generous conversion rates and great incremental revenue. I would recommend Etech to others in need of sales assistance."
      Marketing Business Services,

      SuddenLink Communications

    • "Etech is a very valued partner who ensures a quality interaction with customers resulting in a great customer experience and improved results."
      VP of Marketing,

      National University

    • "Through our partnership with Etech Global Services, we have reduced our chat costs and increased conversions and order value. This program has brought in 60% incremental revenue and is a clear winner."
      VP of Ecommerce,

      Fortune 500 Telecommunications Provider

    • "Etech Global Services helped us reach our Hispanic customers in a meaningful way. We couldn't be happier with the return on investment results."
      Operations Manager,

      Leading Telecommunications Provider

    • “Etech Global Services helped us reach our customers in a meaningful way.”
      Vice President of Marketing, Leading Media,

      Entertainment and Communications Company

    • "The Etech solution has exceeded every one of My Plate's expectations, and has delivered an astounding ROI of 218%"
      Sean Kennedy,

      Vice President of My Plates

    • “Etech has become a superb business partner and to say I have been impressed is an understatement. Their on-boarding process for new clients, high caliber sales agents, and training have been excellent.”
      Sales Director,

      Leading Financial Institution