Etech offers a complete solution to access calls from different recorders hosted at client or partner sites to meet the business needs of your call center. Call recording combined with call monitoring allows you to implement a complete call quality program to drive performance and reduce costs.
- Technology -our Randomizer solution will ensure unbiased audits for companies with multiple call centers
- Statistical Sampling or 100% call or chat quality audits
- In-house tools for customized audit forms and reports
- Staffing Calculator to ensure optimization of resources and utilization
- Quality analyst scorecard to gauge performance and improve audit accuracy
High Level End to End Quality Assurance Solutions