Resources
Etech Resources
Etech Global Services is committed to providing learning resources to help contact center managers, operations leaders or marketing managers stay up-to-date on the latest trends and results. Written daily by the experienced leadership, Etech’s blogs, case studies, and articles are excellent references for discovering valuable insights for your business.
Case Studies
Read How Etech has helped companies of all-size.
HOW ETECH’S INTERACTION ANALYSIS HELPED CUSTOMER IN CALL REDUCTION, ENHANCE CUSTOMER SATISFACTION AND INCREASE IN OVERALL EFFICIENCY?
HOW ETECH’S EFFECTIVE CUSTOMER ENGAGEMENT STRATEGY HELPED A WELLNESS RETREAT DELIVER HIGHLY EFFICIENT CUSTOMER SUPPORT
Industry: Leisure | Service: Inbound, Outbound and Live Chat Services
Video Center
Stay up to date with engaging visuals from Etech
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Trusted Contact Center Solution Advisor
Etech’s Integrated Cx Analytics & Insights Solution
Interaction Analytics Simplified With Qeval | Call Center Quality Monitoring
Customer Experience Analytics By Etech Insights
Podcast
Etech’s latest podcasts to understand and hear the techniques Etech’s leaders use to maintain a skilled, rewarding, and successful environment.
Brochures
Concise description of our products and services
ETECH CONTACT CENTER SOLUTIONS
QEVAL – QUALITY ANALYTICS
ETECH INSIGHTS
ICE CLICK TO CHAT
ICE EMAIL MANAGEMENT
ETECH TECHNOLOGY SOLUTIONS
White Paper
Improving customer experiences is one of the important areas of focus for leading brands. While it is the responsibility of the entire organization to ensure quality customer experiences for sales and support services, the frontline team, being contact center agents, are the first line of defense.
In this modern era, pricing or products are no longer key differentiators, but rather, it is the overall experience provided by brands which make a remarkable difference for their customers. Technology helps organizations improve customer loyalty and customer experiences, without compromising on operational efficiency.
In this whitepaper, you will have an opportunity to learn about the impact of AI on different functional areas of contact centers, including:
Download Our Exclusive Whitepaper!
E-Books
Learn from Etech’s visionary thought leaders
Delivering Customer Experience That Matters
The Future of Contact Centers
Quality Monitoring In A Contact Center
Presentations
Etech’s latest presentations delivered by our senior team.
Customer Contact Week
San Antonio 2023
Customer Contact Week
Nashville 2022
Austin Contact Center
Alliance – 2022
Customer Contact Week – San Antonio 2023
Key Takeaways:
Newsletters
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