Etech Global Services offers single and multi-tiered technical support to increase customer satisfaction and gather important business intelligence.
Etech Global Services offers technical support services allowing organizations to offer the highest level of service, while lowering costs to their business. Whether you need technical support for mobile phones, computers, televisions, software products or other technical products, we have the experience you can depend on.
We offer both single and multi-tiered technical support to cost-effectively handle basic customer questions to the most advanced problems. Our global solution, with onshore, off-shore and near-shore locations, allows us to offer support 24/7/365. No matter where your customers live, they can reach us at the most convenient time for them in any time zone. We also provide support in both English and Spanish. Our technical support service spans many communication channels including voice, live chat, email, and text messaging so your customers can communicate with us in the most convenient way for them.
Etech Global Services is PCI Compliant and offers dedicated technology with a full redundant environment with full back-up and recovery. You can be confident that we'll be available to support your customers without interruptions.
Some of our common technical support services include:
- Software Troubleshooting
- Hardware Troubleshooting
- Printer Troubleshooting
- Email Issues
- Networking Issues
- Tech Field/Ticketing Support
- Password Resets
- Secure ID/Tokens
Our clients have seen the following results with our Tech Support Services:
- 98% Service Levels
- 20% Reduction in Average Handle Time
- 100% Top 2 Box CSAT
Contact Us today to learn more about our technical support services and a proof of concept trial.