Etech Global Services’ Joins Elite Group of Contact Centers striving for the highest caliber of customer care, best practices and compliant behavior.
Nacogdoches, TX –September 28, 2011 – Etech Global Services, a global business process outsourcer, announced today they have received the ATA-SRO Seal of Accreditation. The ATA-SRO incorporates aspects of governmental regulations and consumer protection rules for contact centers. The goal of the ATA-SRO is to assure a positive teleservices experience for consumers and provide an objective system that reinforces companies’ commitment to government compliance.
Companies seeking the highest caliber of customer care, best practices and compliant behavior can apply to receive the ATA-SRO Seal of Accreditation. Knowing that Etech’s contact center is providing the highest level of care and compliance protects both Etech and its clients from potential fines, penalties, attorney fees and resource costs resulting from non-compliant behavior.
“We are highly committed to quality customer care and compliancy”, said Matt Rocco, President of Etech Global Services. “The ATA-SRO Accreditation process took over a year and will be a large commitment to maintain. However, this is just one of a number of steps we are taking to ensure that Etech Global Services provides best practice support to our clients.”
The accreditation process includes interrogating every policy, procedure and process and, when necessary, re-engineering the entire process to ensure everything meets the strict standards required by the accreditation. Once the company completes its review and documentation, an independent auditor conducts the SRO audit. After careful review, and the auditor’s results, the recommendation is sent to the ATA’s SRO auditor for analysis and then to the ATA Board of Trustees for review and vote.
“Simple compliancy errors potentially can cost companies millions of dollars in fines, legal fees and more”, said Dilip Barot, CEO, Etech. and Founder of Creative Choice Group headquartered in Palm Beach Gardens, Florida. Also, Mr. Dilip Barot has entrepreneurial interests in real estate infrastructure, investment, construction, asset management, and IT/ITeS. “By receiving this accreditation and best-practice benchmarking, Etech Global Services will proactively work with each of their clients to ensure every program and process meets these stringent guidelines.”
Etech Global Services is one of only 15 contact centers in the world to achieve this impressive accreditation. Many of the largest corporations who recognize the risk of exposure to non-compliance are now seeking ATA-SRO accredited call centers before outsourcing their customer contact programs. This designation opens up new business opportunities for Etech to work with other like-minded companies that care deeply about their customers and compliancy.
To learn more about Etech Global Services, visit www.etechgs.com
About Etech Global Services
Etech Global Services is a leading provider of intelligent sales and service solutions utilizing inbound and outbound voice and web chat. We understand the importance of customer relationships. That’s why all of our solution strategies are driven by the ‘voice of the customer’. Our stringent QA process ensures an ever-improving customer experience. We also gather critical business intelligence data from each customer interaction. And we do everything with the highest integrity and quality possible. These differences allow us to provide industry-leading service, stellar CSAT scores, and high performing sales and service solutions that enable our clients to increase revenue and delight their customers. For more information: www.etechgs.com