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2012 IQPC Call Center Week

May 21, 2012 Jim Iyoob

We are currently preparing for the upcoming 2012 IQPC Call Center Week event coming up June 2-3 in Las Vegas, NV.

Etech Global Services has the privilege of exhibiting and sponsoring the largest call center event of its kind.  During the convention, there will be innovative case studies, integrated training, lively discussions and leading speakers. The event is focused on helping call centers that are evolving to multi-channel centers with the growth of live chat and social media. With Etech’s deep experience in multi-channel contact centers, and our expertise in live chat, we are looking forward to participating in this educational event.

We look forward to seeing you in Vegas. Please visit us at booth# 517

It’s not too late if you want to attend.  Register for Call Center Week.

Read more in our recent press release.

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.