5 Reasons Insurance Agents Work for Etech

October 24, 2013 Jim Iyoob

Working as a general lines insurance agent at a call center may provide hesitation or concern in some insurance agents – Etech agents disagree! Etech insurance agents enjoy their job and are excited to come to work. Here are 5 simple reasons why working as an insurance agent at Etech proves to be ideal:

  1. Handling Taxing Situations With Ease 
    The recent health care changes provide an interesting challenge to each team leader and agent. Agents know that each change will be handled with accurate information allowing them to feel informed instead of confused. Our agents are the bridge between old and new health care.
  2. Job Importance
    Etech agents gain a great sense of worth because of how important health care is to each customer. Agents are elated to tailor customers’ policies in order to fit their needs to become a healthier American.
  3. Leadership
    Account leaders, sales coaches, and trainers do an impeccable job of making each agent feel like part of a team instead of an employee through continuous development and positive coaching. Agents know that they are never alone in any situation and can call on a leader to assist them through each opportunity. Etech agents place an immense amount of value on how their leaders are experienced in their field and encourage one-on-one interaction.
  4. Co-Workers
    Agents at Etech know that that they are part of an uplifting team with not only great leaders, but great team members as well. Each team provides a unique sense of fellowship among one another causing a work atmosphere of such enjoyment that coming into work is an exciting task.
  5. Applying Knowledge
    Team members rest assured that the information they learn during training and throughout one-on-one coaching sessions is not obtained in vain. Etech agents apply the skills needed to become an outstanding insurance agent on a daily basis, constantly providing the best and most accurate information to each customer.

Etech sets the stage for what an ideal insurance agent in a call center environment should be a part of. Etech insurance agents take pride in knowing that they are part of something that does not stop at being an employee, we are a team.

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.