8th Annual Call Center Summit

Join Etech Global Services at the Call Center Summit in Orlando, Florida. 
January 22 – 25, 2013 | Renaissance Orlando at SeaWorld.

We’re excited to announce that Etech will be exhibiting and presenting at the 8th Annual Call Center Summit.  We look forward to seeing you there.

Visit Etech at booth ‘D’
Join Etech’s round table discussion on “Solving Ecommerce Business Challenges through Proactive Chat” at 4:00 pm on Wednesday, January 23rd

Learn more about Call Center Summit:

Call Center Summit, the sister event to our flagship Call Center Week, focuses on high-level conversations that move from strategy to action. This year’s theme revolves around the very core of your business – the PEOPLE – both customers and employees and how to put them first every time.

NEW in 2013:

  • Half-day intensive on Global Service Delivery
  • Half-day intensive on Call Center Metrics & Analytics
  • Newly designed agenda with 3 breakout tracks
  • Customer wow ideas laboratory
  • More built in networking opportunities
  • Post-event executive summary
  • Customer loyalty program
  • 2 Call center site tours

Download a copy of the comprehensive brochure to see complete session details, attendee analysis from 2012, top call center trends and more! Alternatively, email info@iqpc.com to receive the brochure.

By attending the Call Center Summit you will:

  • Learn best practices for hiring and training employees and developing your next set of leaders
  • Take away solutions focused on top business imperatives
  • Empower and engage employees to drive business results
  • Leverage technologies to enhance customer experience and capitalize on social media
  • Network and benchmark against other leaders
  • Bring back the vision needed to sustain or become World-Class
By |2013-01-18T00:00:13-06:00January 18, 2013|


Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

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