8th Annual Call Center Summit

Join Etech Global Services at the Call Center Summit in Orlando, Florida. 
January 22 – 25, 2013 | Renaissance Orlando at SeaWorld.

We’re excited to announce that Etech will be exhibiting and presenting at the 8^th Annual Call Center Summit.  We look forward to seeing you there.

Visit Etech at booth ‘D’
Join Etech’s round table discussion on “Solving Ecommerce Business Challenges through Proactive Chat” at 4:00 pm on Wednesday, January 23rd

Learn more about Call Center Summit:

Call Center Summit, the sister event to our flagship Call Center Week, focuses on high-level conversations that move from strategy to action. This year’s theme revolves around the very core of your business – the PEOPLE – both customers and employees and how to put them first every time.

NEW in 2013:

• Half-day intensive on Global Service Delivery
• Half-day intensive on Call Center Metrics & Analytics
• Newly designed agenda with 3 breakout tracks
• Customer wow ideas laboratory
• More built in networking opportunities
• Post-event executive summary
• Customer loyalty program
• 2 Call center site tours

Download a copy of the comprehensive brochure to see complete session details, attendee analysis from 2012, top call center trends and more! Alternatively, email info@iqpc.com to receive the brochure.

By attending the Call Center Summit you will:

• Learn best practices for hiring and training employees and developing your next set of leaders
• Take away solutions focused on top business imperatives
• Empower and engage employees to drive business results
• Leverage technologies to enhance customer experience and capitalize on social media
• Network and benchmark against other leaders
• Bring back the vision needed to sustain or become World-Class