8th Annual Call Center Summit

January 18, 2013 Jim Iyoob

Join Etech Global Services at the Call Center Summit in Orlando, Florida. 
January 22 – 25, 2013 | Renaissance Orlando at SeaWorld.

We’re excited to announce that Etech will be exhibiting and presenting at the 8th Annual Call Center Summit.  We look forward to seeing you there.

Visit Etech at booth ‘D’
Join Etech’s round table discussion on “Solving Ecommerce Business Challenges through Proactive Chat” at 4:00 pm on Wednesday, January 23rd

Learn more about Call Center Summit:

Call Center Summit, the sister event to our flagship Call Center Week, focuses on high-level conversations that move from strategy to action. This year’s theme revolves around the very core of your business – the PEOPLE – both customers and employees and how to put them first every time.

NEW in 2013:

  • Half-day intensive on Global Service Delivery
  • Half-day intensive on Call Center Metrics & Analytics
  • Newly designed agenda with 3 breakout tracks
  • Customer wow ideas laboratory
  • More built in networking opportunities
  • Post-event executive summary
  • Customer loyalty program
  • 2 Call center site tours

Download a copy of the comprehensive brochure to see complete session details, attendee analysis from 2012, top call center trends and more! Alternatively, email to receive the brochure.

By attending the Call Center Summit you will:

  • Learn best practices for hiring and training employees and developing your next set of leaders
  • Take away solutions focused on top business imperatives
  • Empower and engage employees to drive business results
  • Leverage technologies to enhance customer experience and capitalize on social media
  • Network and benchmark against other leaders
  • Bring back the vision needed to sustain or become World-Class

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.