Case Study Regarding Our Performance Outcome for Myplates

July 08, 2011 Jim Iyoob

Etech has recently published a case study regarding our performance outcome for MyPlates. The case study discusses the challenges of knowing the need for live chat on a website, but unsure how to go about finding the right partner with the right experience. The company chose Etech for our deep industry experience and our rules based approach to live chat. Being a startup company, MyPlates had ambitious goals of boosting conversion rates and average order values. To help MyPlates accomplish such goals, Etech conducted an extensive walk through of the company and its website looking for any opportunity that could potentially be missed. In the end, MyPlates was extremely pleased with Etech’s live chat solution. They were seeing an ROI of 218% and some conversions as high as 30%. With exit surveys showing a 98% favorable rate, MyPlates and Etech will be long standing partners.

Click here for more information and to view the case study.

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.