Blog

The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

Dec 11, 2017 Jim Iyoob The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with…

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How’s Your On-Boarding Brand?

Sep 22, 2017 Veronica Chimney How’s Your On-Boarding Brand?

After the housing bubble burst, Mary Beth found herself without a job for the first time in 27 years.  She had worked for a family…

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Developing Strong Loyal Employees

Sep 06, 2017 Matt Rocco Developing Strong Loyal Employees

One of the things that I enjoy most about leading Etech Global Services is the fact that I get to work with a group of…

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