Blog

Daring to be GREAT!

Nov 09, 2011 John Tusa Daring to be GREAT!

I have some questions for you: Do you want to be an average father/husband or mother/wife? Do you want to be regarded as a so-so…

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Chat Intelligence Rules Defined

Sep 21, 2011 Amit Kachhawa Chat Intelligence Rules Defined

We’ve all heard of web chat service and most of us have used it as a consumer.  But you may be wondering, what exactly are…

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Jim Iyoob on Best-in-Class Chat Services

Jul 19, 2011 Jim Iyoob Jim Iyoob on Best-in-Class Chat Services

Jim Iyoob, VP Global Development at Etech, recently presented, “A Look at Best-in-Class Performance for Implementing Chat” at the 2011 American Teleservices Association Convention. Connections…

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Ecommerce Customer Service Make Customers Feel Valued

May 09, 2011 Jim Iyoob Ecommerce Customer Service Make Customers Feel Valued

With many businesses taking the Ecommerce route, it is essential to provide Ecommerce customer service during and after a sale. Efficient Ecommerce customer service ensures…

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Building Positive Customer Experiences through Online Chat

Apr 26, 2011 Jim Iyoob Building Positive Customer Experiences through Online Chat

As more companies turn to online to carry out their business, the online chat channel has proved to be a cost-effective, fast, easy, and efficient…

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Online Customer Service Equals Great Value

Dec 22, 2010 Jim Iyoob Online Customer Service Equals Great Value

Have you ever considered using live chat services to help improve your online customer service? At Etech, we understand the importance of a great online…

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