Blog

5 Colossal Reasons to Focus on Social Customer Service

Dec 13, 2017 Matt Rocco 5 Colossal Reasons to Focus on Social Customer Service

The enormous snowball effect of social media has fundamentally transformed the buying cycle. Businesses need to be equipped to answer and discover the best methods…

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The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

Dec 11, 2017 Jim Iyoob The Social Enabled Call Center: How to Create a Social Media Call Center (Part 2)

In my last blog post, we defined what a Social Enabled Call Center is, a call center using social media platforms to effectively interact with…

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TEAMWORK: 4th in the Series of Etech’s 12 Character Commitments

Dec 06, 2017 Matt Rocco TEAMWORK: 4th in the Series of Etech’s 12 Character Commitments

Today I’m submitting the 4th blog in our Character Commitment Series.  I’ve spent the past several months writing a blog on each of Etech’s 12…

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What is a Socially Enabled Call Center?

Dec 04, 2017 Jim Iyoob What is a Socially Enabled Call Center?

What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively…

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Accountability: Is It Good or Bad?

Nov 29, 2017 Matt Rocco Accountability: Is It Good or Bad?

Accountability:  We hear that word thrown around a lot and for some it can hold deep meaning while for others it can conger up feelings…

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Why Social Media is your most powerful Customer Relationship Tool?

Nov 28, 2017 Jim Iyoob Why Social Media is your most powerful Customer Relationship Tool?

Technology has offered us many ways to gauge customer experience and adjust business practices in response, but not until social media have we had access…

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5 Keys to Effective Coaching

Nov 24, 2017 Kaylene Eckels 5 Keys to Effective Coaching

Coaching employees is important for continuity of an organization. Your leadership team needs to pass on the wisdom and knowledge they have gathered over the…

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Providing the BEST Customer Satisfaction through Chat Services

Nov 21, 2017 Jim Iyoob Providing the BEST Customer Satisfaction through Chat Services

Live chat makes interacting with existing and potential customers much more efficient.  Studies have found when companies implement live chat services, it significantly improves customer…

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Saving Talent: Tips to Engage and Lower Turnover Risks (Part 1)

Nov 10, 2017 Veronica Chimney Saving Talent: Tips to Engage and Lower Turnover Risks (Part 1)

High turnover affects your company’s performance and growth. It is very expensive to keep training employees who leave immediately after. When new employees leave, you…

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10 Leadership Qualities of an Etech Leader

Nov 08, 2017 Matt Rocco 10 Leadership Qualities of an Etech Leader

Etech’s vision – “To make a remarkable difference for our people, our customer and in our communities.”  Our ability to make a remarkable difference rises…

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