Blog

Customer Experience the New KPI’s for Contact Center

Apr 01, 2016 Kaylene Eckels Customer Experience the New KPI’s for Contact Center

Contact center KPI’s are a widely discussed topic. Reason being, if you cannot measure it, you cannot manage it. The Key Performance Indicators help you…

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Providing Superior Online Customer Support

Feb 18, 2016 Jim Iyoob Providing Superior Online Customer Support

These days, customers no longer shop exclusively through brick-and-mortar stores; online retailers have changed the game, permanently. Likewise, customers no longer expect product support to…

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Mobile Shopping: How to Create a Perfect Customer Experience

Feb 10, 2016 Matt Rocco Mobile Shopping: How to Create a Perfect Customer Experience

As mobile shopping becomes the common denominator influencing and informing consumer behavior, the opportunity to increase return on investment is expanding exponentially. To produce a…

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Affordable Strategy and Techniques to Improve Customer Service

Jan 29, 2016 Amit Kachhawa Affordable Strategy and Techniques to Improve Customer Service

Offering excellent customer service has tremendous benefit to any organization, and it is one of the top priorities for every employee. The top management assigns…

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4 Ways to Deliver better Customer Support utilizing Chat

Jan 28, 2016 Jim Iyoob 4 Ways to Deliver better Customer Support utilizing Chat

If you look at monthly satisfaction rates for chats and tickets, satisfaction for a regular customer service chat is typically much higher than for a…

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How to Avoid Self-service Channels Becoming NO SERVICE Channels

Jan 15, 2016 Patrick Reynolds How to Avoid Self-service Channels Becoming NO SERVICE Channels

As companies look for efficient ways to of offering excellent customer service with the challenges that face contact centers, self-service came into play to ease…

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How to Create An Exceptional Customer Service Experience

Dec 21, 2015 Patrick Reynolds How to Create An Exceptional Customer Service Experience

Offering exceptional customer service experience will win you some loyal customers. A string of loyal customers who rave about your brand is one of the…

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3 Best Ways to Provide Unparalleled Customer Service

Oct 23, 2015 Patrick Reynolds 3 Best Ways to Provide Unparalleled Customer Service

As a small business owner, you may not have the dedicated budget for a 24/7 support team. However, that doesn’t mean that you can’t take…

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The 5 Things that Always Matter to the Customer (Whatever your Industry)

Jan 16, 2015 Kaylene Eckels The 5 Things that Always Matter to the Customer (Whatever your Industry)

To work out exactly what it is that matters to customers, we don’t have to look very far. We are all customers ourselves, and have…

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A recipe for creating amazing customer experience

Dec 12, 2014 Kaylene Eckels A recipe for creating amazing customer experience

Excellent customer service has the potential to create loyal customers that will stay with your business for life. When they need a specific product or…

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