E-Commerce: 2015 is Just Around the Corner…. What Should We Expect?

It’s hard to believe that we’re already in the fourth quarter of 2014! WOW!  Where does the time go?  We’ll be getting trick-or-treaters at our doors, then onto Thanksgiving followed by the 2014 Holiday shopping season. It seems the “end of the year” comes more quickly each year.  I’m already seeing Christmas decorations in stores and October isn’t over yet!  To me, this serves as a reminder that we live in a fast-paced world where things change very quickly.

As we wind down 2014 and look ahead to 2015 one of the industries that I watch closely is the E-commerce industry since the work we do here at Etech Global Services supports this industry. I’ve been doing some reading these past few days on E-commerce trends that can be expected in 2015 and beyond.  There’s a lot of information out there, but here are just a few of the trends that I found most interesting.

According to MultiChannel Merchant, Mobile Commerce will make up about 24% of the total E-commerce market in 2015.  Over the last five years, mobile technology has revolutionized our daily lives by literally bringing the world to our finger-tips, so it’s no surprise that Mobile technology is now becoming a significant part of E-commerce. It will be essential that our processes will be efficient and able to quickly handle the demands of this burgeoning mobile commerce.

Emarketer published an article earlier this year predicting that the Asia-Pacific region will become the leader in E-commerce sales in 2015 accounting for 33.4% of all E-commerce sales, with North America coming in a close second at 31.7% followed by Western Europe at 24.6%.

In an article posted just last month by E27, the over-all sales for E-commerce world-wide is expected to reach US $2Trillion in 2015! How’s that for a Mind-boggling number? You can check out the full article here.

What these three trends tell me is that E-commerce is definitely here to stay and will be the preferred method of shopping in 2015.  This means continued growth for the contact center industry.  2015 is coming quickly and Etech Global Services is ready!

This blog entry was written by Matt Rocco, President and COO of Etech Global Services. If you would like to learn more about Etech and our contact center technology and service solutions, please contact us at info@etechgs.com.

By |2014-10-23T05:27:19-06:00October 23, 2014|


Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.

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