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Etech announces winners of the survey.

May 26, 2015 Matt Rocco

Etech Global Services has always believed in providing intelligent and quality oriented services to the customer to help them make a remarkable difference in their businesses. Our technology division has been in the process of launching Live Chat software to overcome the challenges faced by users. The motto is to present a world class solution that meets simple to complex needs so that a wide spectrum of customers would be able to utilize it for their day to day operations.

With our customer centric attitude and approach, giving what is needed, and to understand the requirements and challenges faced by them, Etech designed a survey. The objective of this survey was to understand the current needs and missing functionalities from different customers that have been using Chat products available on the internet. The survey, encompassing the different challenges and the features, was sent to over 5000+ contacts.

We thank you for the overwhelming response to the survey. Participation was magnificent. Thank you to all of you who took time to fill in this survey. As promised, at the end of the survey, we would declare the results of the Winners.

So, here are the 3 Lucky winners from the three different surveys:

  • John Kaufman, SC, United States
  • Dustin Guetzlaff, CA, United States
  • Timothy Mohel, FL, United States

Congratulations to the lucky winner!!.  A $100 Amazon gift card will be sent to you via email.

Matt Rocco

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.