Etech to Attend ICMI Contact Center Expo & Conference, San Diego, California

May 05, 2014 Amit Kachhawa

Next week, May 6-9th, Etech will be attending the 10th annual ICMI Contact Center Expo & Conference in San Diego, CA.   We are very excited about this event and hope to see you there.

Tom Rocca will be representing Etech at this year’s ICMI Conference & Expo.   Tom will be circulating at the event and is eager to share with you about Etech’s services and technologies. Etech Global Services offers 24/7 support through our onshore, near- shore and off-shore locations.  Our technology developers continually strive to create the most advanced and user-friendly software platforms which benefit every company and customer Etech serves.  Our commitment to service and technology advancements has recently earned Etech the honor of receiving two prestigious industry awards:  The Corporate Citizenship Award and The Technovation Award.

The ICMI Contact Center Expo & Conference began in 2004 under the name ACCE (Annual Contact Center Exhibition).  It began in response to demand for an industry event that would provide the best of all worlds: product neutral education, a comprehensive exhibit hall, access to industry leaders and networking opportunities.  ICMI Contact Center Expo & Conference has become the premier global gathering for the contact center industry.  It’s the essential forum for educational growth, networking and sharing of proven best practices.

This year’s conference has been specifically designed to help organizations revolutionize the customer’s experience.  Tom Rocca is excited to be attending on behalf of Etech Global Services and he looks forward to sharing more with you about Etech at this year’s ICMI Expo & Conference.

Amit Kachhawa

Amit Kachhawa is the Assistant Vice President for Corporate Strategy. His overall experience of over 14 years has been garnered at various levels at Etech starting his journey as an OCR and thereafter, crossing many milestones and today Amit is an esteemed member of Etech Global Management Team. Amit is responsible for formulating and implementing strategic plans with focus on Digital Marketing including social media, Product Development, Business Development, Reporting and Workforce Management Analytics.