Blog

Etech Global Services BPO: Helping Businesses Prosper Through Outsourcing

May 20, 2015 Matt Rocco

Here at Etech Global Services, we are a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice, and live chat.  In addition to this, we offer a number of other services designed to support our clients in their efforts to provide superior customer service.  One of these services that we offer is Business Process Outsourcing.

Business Process Outsourcing is simply taking part of a company’s daily operations and outsourcing those functions to a third party.  These business functions can range from finance and accounting to customer related services.  Additionally, businesses can choose to outsource to off-shore, out of country offices, or to near-shore, near-by or neighboring offices for their outsourcing needs. At Etech Global Services, we offer on-shore, off-shore and near-shore services along with a wide variety of back office functions.

We provide back office functions for some of the largest companies in the world spanning the cable, telecommunications, education, travel and retail industries. Our on-shore, near-shore and off-shore locations enable us to offer our clients 24/7 service 365 days per year. We also support both English and Spanish speaking customers.

Here are some of the services you can receive from Etech Global Services:

  • Data Entry/Form Filling
  • Survey/Market Research
  • Online Data Cleanse
  • Payment Processing
  • Accounting Support
  • Order/Sales Support
  • Email Management
  • Reporting & Data Management
  • Quality Assurance
  • Business Intelligence

Our highly skilled workforce has been able to consistently deliver the following results to our clients:

  • 98%+ Accuracy Levels
  • 100% in Meeting Deadlines
  • 30% Reduction in Operational Costs
  • Reporting and Analysis of Return Data for Business Analysis

Our cost-effective and successful BPO services enable our clients to focus more of their time and energies on other aspects of their operations strengthening their customer service and increasing their bottom line.  If you would like to increase efficiency and reduce costs contact Etech Global Services, and let us show you how partnering with us can do just that.

This Blog entry was written my Matt Rocco, President and COO of Etech Global Services. If you would like to learn more about Etech and our contact center technology and service solutions, please contact us at info@etechgs.com.

Matt Rocco

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.