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Etech India: Inspiring Journey of an Offshore Contact Center

August 29, 2013 Matt Rocco

On September 26th, 2003, a group of 25 committed professionals filled with aspirations of strengthening our company were challenged with the goal of expanding our operations into one of the most developing states in India, Gujarat.  And today, on the verge of celebrating our 10th anniversary, Etech Global Services employs over 650 team members running successful operations in both Gandhinagar & Vadodara, and recognized as a global leader in the Business Process Outsourcing Industry.

My name is Matt Rocco. I am president, COO and team member of Etech.  I have visited the great state of Gujarat on numerous occasions.

When I look back on our journey, I find my heart filled with gratitude to many who have helped us to achieve our dreams.  We are most grateful to Gujarat’s government, led by Chief Minister Narendra Modi, who has been very instrumental and cooperative throughout the years.  His positive business policies and responsive approvals to Etech requests have helped to establish Etech as a leading BPO company in the area.

I believe that not only has Gujarat been good for Etech, but that Etech has been good for Gujarat!  We have been a pioneer of introducing the emerging BPO industry to all the talent and resources that Gujarat has to offer.  The wonderful efforts initiated by Chief Minister Modi towards human resource development in Gujarat has provided Etech and other companies access to a talented pool of 700,000 graduates coming out of Gujarat each year. The contributions of the Gujarat government coupled with Etech’s profound work culture, safe environment, and servant leadership model has positioned Etech has an employer of choice in Gujarat.

Etech Global Services, a global customer interaction/acquisition and contact center services solution provider, has a vision to make a remarkable difference for our customers, our people, and within our communities. Headquartered in Nacogdoches, Texas, USA, we have expanded US operations to include centers in Lufkin, Rusk, and Dallas, Texas, Huntington, West Virginia and Palm Beach County, Florida; and offshore centers located in Gandhinagar and Vadodara in Gujarat in India, and Montego Bay Jamaica. For over a decade, Etech has been helping companies by providing innovative technology, industry-leading service, stellar CSAT scores, and high performing sales solutions that enable our clients to build stronger brands, strengthen customer relationships, and gain market share.

While celebrating the completion of 10 eventful years in India, we are humbled to have been supported by so many of our customers, communities and the government of Gujarat.   We look forward to achieving further success together in the years to come.

Matt Rocco

Matt Rocco is the President/CEO for Etech Global Services. Matt is a 38-year veteran of the BPO industry. He has held key leadership positions within Dun & Bradstreet, The Berry Company, and Etech Global Services. In the past 38 years, he has spent time in every facet of call center operations and outsourcing processes. Matt has been an avid speaker at many industry events and was featured in the articles of various renowned periodicals including The Wall Street Journal, Contact Center World, Call Center Magazine, Call Center Times and others.