Etech President and COO Matt Rocco in the November Issue of Connections Magazine

We are pleased to report that “How to Develop a Customer-Focused Culture” by Matt Rocco, President and COO of Etech Global Services, is being published in the November issue of Connections Magazine.  The article discusses the importance of customer satisfaction and some practical tips for how to develop a customer focused culture.

Connections Magazine is the premier magazine for the Teleservices Call Center Industry and is distributed to qualified readers of contact centers, teleservice agencies, phone answering services, and telemessaging companies.  Connections Magazine covers all topics related to call centers, including agent hiring, training and retention, sales and marketing, CRM (customer relationship management), case studies, future trends, and much more. They are the premiere source for news, information, and whitepapers.

The printed magazine is being mailed to subscribers shortly.  If you are not a current subscriber to Connections Magazine, you can read the article today on their website

By |2012-10-23T00:00:31-06:00October 23, 2012|


Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

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