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Etech President and COO Matt Rocco in the November Issue of Connections Magazine

October 23, 2012 Jim Iyoob

We are pleased to report that “How to Develop a Customer-Focused Culture” by Matt Rocco, President and COO of Etech Global Services, is being published in the November issue of Connections Magazine.  The article discusses the importance of customer satisfaction and some practical tips for how to develop a customer focused culture.

Connections Magazine is the premier magazine for the Teleservices Call Center Industry and is distributed to qualified readers of contact centers, teleservice agencies, phone answering services, and telemessaging companies.  Connections Magazine covers all topics related to call centers, including agent hiring, training and retention, sales and marketing, CRM (customer relationship management), case studies, future trends, and much more. They are the premiere source for news, information, and whitepapers.

The printed magazine is being mailed to subscribers shortly.  If you are not a current subscriber to Connections Magazine, you can read the article today on their website

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.