Etech will be joining up with the South Central Chapter of the ATA for an exclusive Webinar this TUE
December 12, 2011 Jim Iyoob
According to a recent study, customers now expect to interface with businesses in a variety of ways.
Gone are the days of a simple phone call.
Email, fax, chat, Facebook, Twitter, LinkedIn, etc. are all considered viable and critical communication paths.
Come join us for a discussion on best in class approaches for the non-traditional communication with customers.
Panelists include:
- Etech: Leaders in chat services.
- Schipul: Industry experts in social media and web development.
- Maximize your chat experience
- Optimize social media tools…When and how should you use Facebook vs. Twitter.
- Adjust your organizational strategies to accommodate emerging communication paths.
- Hear about the latest call center trends and get ready for 2012!
Plus, help make a difference this holiday season. For every company that attends the session, the South Central Chapter of the ATA will donate a minimum of $5 to the Houston area food bank. Just another way to show “Call Centers Care”!
And be sure to check out last week’s blog regarding Proactive Chat. I explain to you what it really is.
Jim Iyoob
Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.