Etech will be joining up with the South Central Chapter of the ATA for an exclusive Webinar this TUE
Jim Iyoob | December 12, 2011
According to a recent study, customers now expect to interface with businesses in a variety of ways.
Gone are the days of a simple phone call.
Email, fax, chat, Facebook, Twitter, LinkedIn, etc. are all considered viable and critical communication paths.
Come join us for a discussion on best in class approaches for the non-traditional communication with customers.
Panelists include:
- Etech: Leaders in chat services.
- Schipul: Industry experts in social media and web development.
Learn how to:
- Maximize your chat experience
- Optimize social media tools…When and how should you use Facebook vs. Twitter.
- Adjust your organizational strategies to accommodate emerging communication paths.
- Hear about the latest call center trends and get ready for 2012!
Plus, help make a difference this holiday season. For every company that attends the session, the South Central Chapter of the ATA will donate a minimum of $5 to the Houston area food bank. Just another way to show “Call Centers Care”!
And be sure to check out last week’s blog regarding Proactive Chat. I explain to you what it really is.
Author
Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.
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