Executive Leaders 2015 Predictions

It’s hard to believe that 2014 is almost over.  Time seems to fly faster with each passing year and this year has been no different.  As each year draws to a close, it’s always fun to read about predictions for the coming year, from which teams will meet in the Super Bowl, to who will win the coveted Oscar for Best Picture.  The best part for me, is seeing whose predictions are correct and who is totally off the mark.

Another list of predictions I like to review is that of company leaders from across the country.  I came across an article the other day regarding their outlook for 2015.  I found it to be a fascinating read that you can check out here.   This article focused on three questions which were: 1) What do you predict for your company and industry in the year ahead? 2) What is your outlook for the U.S. and global economies, and 3) What issue or challenge are you most concerned about?  It was interesting to me to read the responses of various corporate leaders across a wide array of industries.  Overall, most corporate leaders are optimistic about the year ahead, some more than others, but overall, optimism seems to reign for the first time in several years. As I read this article I couldn’t help but ask myself these same questions: 1) What do I expect for Etech and our industry? 2) What is my outlook for the US and global economies and 3) What issue or challenge am I most concerned about?

1. What do I expect for Etech and the Call Center Industry?

     2014 has been a great year for Etech Global Services.  We have seen growth in our organization through the addition of new clients that we service and we have also been recognized, within our industry, for new and innovative systems that make the call center industry more efficient.  I believe we will continue to see growth as a company with more clients coming on board and benefitting from our BPO services.  I believe the call center industry in general, will continue to see growth due to the rapidly changing technologies that drive our industry.

2. What is my outlook for the US and Global economies?

     I believe the US economy will continue to grow but I do anticipate the growth to be relatively slow mainly due to far-reaching government regulations. Economies always thrive better in markets where fewer regulations exist, and those countries that are lifting regulations rather than implementing them are likely to see more aggressive growth than we will in the US, for this reason.

3. What issue or challenge am I most concerned about?

     The Unexpected!  The “unexpected” is always difficult simply because we aren’t “expecting it.”  The only thing we can be certain about is that unexpected things will happen.  This is true, not only globally, but at the more local corporate level.  While unexpected global events impact everyone, unexpected corporate events, such as accidents, illness, loss, can have a huge impact on our day to day business.  Locally, we have systems in place to help us deal with the unexpected.  When global crisis happen, we tend to keep a watchful eye and make adjustments where necessary.  The primary challenge when dealing with the unexpected, at any level, is that we don’t allow it to destroy our optimism and hope for the future.

I tend to agree with many of my colleagues in leadership that the outlook for 2015 is filled with hope and optimism.

Dilip Barot is the Founder and Chief Strategy Officer of Etech Global Services, and founder of Creative Choice Group, headquartered in Palm Beach Gardens, Florida.  Etech employs 2,500 team members across the US, India and Jamaica.  If you would like to learn more about Etech, contact info@etechgs.com for more information.