Blog

Debate Results: Will Technology Kill the Call Center?

Oct 05, 2012 Jim Iyoob Debate Results: Will Technology Kill the Call Center?

Last month, we told you about a live Google+ debate called “Will Technology Kill the Call Center?” Event moderator Software Advice chose Etech Global Services…

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Business Intelligence Helps in Strategic Decision Making

Sep 17, 2012 Jim Iyoob Business Intelligence Helps in Strategic Decision Making

Business intelligence helps extract crucial facts from a vast amount of unstructured data and transform them into actionable information that enables companies to make informed…

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Growing Need for Bilingual Agents

Aug 27, 2012 Veronica Chimney Growing Need for Bilingual Agents

As some say, Spanish has become the country’s unofficial second language, and corporate America has responded with diversity initiatives seeking to recruit, understand, and attract…

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Holiday Season 2012 is Just around the Corner!

Aug 02, 2012 Jim Iyoob Holiday Season 2012 is Just around the Corner!

We are definitely now into the third quarter of the year. Do you know what that means? The holiday season is fast approaching! Is your…

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Onshore, Offshore, or Near Shore What is the Difference?

Jun 27, 2012 Jim Iyoob Onshore, Offshore, or Near Shore What is the Difference?

Companies may choose to meet operational needs by outsourcing their contact center operations to onshore, offshore, or near shore locations.They base their decisions, in part,…

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2012 IQPC Call Center Week

May 21, 2012 Jim Iyoob 2012 IQPC Call Center Week

We are currently preparing for the upcoming 2012 IQPC Call Center Week event coming up June 2-3 in Las Vegas, NV. Etech Global Services has…

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Etech Global Services Wins Outstanding Corporate Citizen Award

May 18, 2012 Matt Rocco Etech Global Services Wins Outstanding Corporate Citizen Award

It is becoming a tradition that Etech Global Services wins the Outstanding Corporate Citizen Award for good reason!  I am truly amazed by the hard…

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Managing Customer Experience in a Digital World

Apr 11, 2012 Matt Rocco Managing Customer Experience in a Digital World

The time of year has approached us once again. At the end of this month, Etech will be heading to Hollywood, Florida for the 2012…

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Hey Leader, Wake Up and Hear the Feedback!

Mar 27, 2012 Amit Kachhawa Hey Leader, Wake Up and Hear the Feedback!

For over 30 years, publisher WalkTheTalk.com has been providing organizations with high impact resources for personal and professional success. This year, they took a new…

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Being the Positive Influence Your Team Needs

Jan 10, 2012 Matt Rocco Being the Positive Influence Your Team Needs

Being a positive influence is a character commitment that every leader should be required to make. Not only will being positive have a productive impact…

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