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Get Involved to Create a Passionate Workforce

Dec 11, 2019 Kaylene Eckels Get Involved to Create a Passionate Workforce

One of the most important characteristics of servant leaders is that they understand the value of getting their hands dirty to support and lead their…

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5 Ways to Handling Workplace Conflicts

Nov 01, 2019 Melissa Wood 5 Ways to Handling Workplace Conflicts

Are you Conflict Exhausted? Are you looking for a productive way to move forward in conflict? CONFLICT in itself is not bad at all. It…

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How Workforce Optimization Can Help You Reach Greater Heights

Oct 23, 2019 Amit Kachhawa How Workforce Optimization Can Help You Reach Greater Heights

When it comes to service-oriented businesses, the labor force is the core of the company. Whether the employees are human or robotic, workforce optimization helps…

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Why Machine Learning and Artificial Intelligence Are Crucial To Your Business?

Oct 16, 2019 Jim Iyoob Why Machine Learning and Artificial Intelligence Are Crucial To Your Business?

Artificial intelligence often brings to mind images of sentient robots and futuristic science fiction movies. However, human intelligence gets assistance from AI and machine learning…

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3 Reasons Why Long-Term Focus Can Benefit Your Team

Oct 09, 2019 Kaylene Eckels 3 Reasons Why Long-Term Focus Can Benefit Your Team

Effective customer service is a large part of business success, and much of that success depends on how we as leaders lead.  Servant leadership facilitates…

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Characteristics of High Performing Teams

Oct 07, 2019 Matt Rocco Characteristics of High Performing Teams

I recently read an article about the characteristics that high performing teams share.  After reading the article, I reflected on my 35 years in the…

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Trust Me!

Sep 27, 2019 Matthew Cole Trust Me!

Confidence is king. Trainees need confidence! What changes an interaction from a minimal communication to a truly engaging, superior interaction? The answer is confidence! With confidence, we feel…

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How Artificial Intelligence Is Revolutionizing the Customer Journey

Sep 04, 2019 Shawndra Tobias How Artificial Intelligence Is Revolutionizing the Customer Journey

As traditional brick and mortar stores continue to struggle in an increasingly global economy, businesses have been forced to shift their approach to customer engagement…

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How to Connect Data and Artificial Intelligence for Personalized Touch Points

Jul 24, 2019 Jim Iyoob How to Connect Data and Artificial Intelligence for Personalized Touch Points

Artificial intelligence is currently being propagated as the consumer experience champion and for a good reason. The ability and evolution of computer learning have led…

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Employee Engagement: Key to Improved Business Outcomes

Jul 03, 2019 Kaylene Eckels Employee Engagement: Key to Improved Business Outcomes

What Is Employee Engagement? Employee engagement measures the passion and commitment of employees to deliver their best efforts and create solutions that will benefit them,…

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