Blog

What is a Socially Enabled Call Center?

Dec 04, 2017 Jim Iyoob What is a Socially Enabled Call Center?

What is a socially enabled call center? Well, to put it simply, a socially enabled call center is one that utilizes social media to effectively…

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Full Data Protection: Go Beyond Securing the Control Points

Dec 01, 2017 Ronnie Mize Full Data Protection: Go Beyond Securing the Control Points

Historically, when an organization thought about properly securing the logical infrastructure, it was about placing controls at the access points. Simply by limiting systems admission…

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Accountability: Is It Good or Bad?

Nov 29, 2017 Matt Rocco Accountability: Is It Good or Bad?

Accountability:  We hear that word thrown around a lot and for some it can hold deep meaning while for others it can conger up feelings…

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Providing the BEST Customer Satisfaction through Chat Services

Nov 21, 2017 Jim Iyoob Providing the BEST Customer Satisfaction through Chat Services

Live chat makes interacting with existing and potential customers much more efficient.  Studies have found when companies implement live chat services, it significantly improves customer…

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Saving Talent: Tips to Engage and Lower Turnover Risks (Part 2)

Nov 17, 2017 Veronica Chimney Saving Talent: Tips to Engage and Lower Turnover Risks (Part 2)

This is the second installment you’ve been waiting for regarding saving your talent. You can read Part 1 here. Below are the final five factors…

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Valuing People

Nov 15, 2017 Matt Rocco Valuing People

The title of this blog, Valuing People, is one of the 12 Character Commitments at Etech Global Services, and I would venture to say that…

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Saving Talent: Tips to Engage and Lower Turnover Risks (Part 1)

Nov 10, 2017 Veronica Chimney Saving Talent: Tips to Engage and Lower Turnover Risks (Part 1)

High turnover affects your company’s performance and growth. It is very expensive to keep training employees who leave immediately after. When new employees leave, you…

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10 Leadership Qualities of an Etech Leader

Nov 08, 2017 Matt Rocco 10 Leadership Qualities of an Etech Leader

Etech’s vision – “To make a remarkable difference for our people, our customer and in our communities.”  Our ability to make a remarkable difference rises…

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Redefining Shopping Cart Abandonment In Face Of New Challenges

Nov 06, 2017 Jim Iyoob Redefining Shopping Cart Abandonment In Face Of New Challenges

Abandoned shopping cart rates are a crucial metric for retailers who are concerned about increasing online conversion. Thousands of dollars are invested by businesses to…

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Integrity: How We Live When No One Is Watching

Nov 01, 2017 Matt Rocco Integrity: How We Live When No One Is Watching

John Maxwell writes that “The true measure of leadership is influence – Nothing more, Nothing less.”  I believe that a leader’s ability to influence others…

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