Blog

How to Harness the Power of Millennials in Your Company?

Jun 25, 2019 Veronica Chimney How to Harness the Power of Millennials in Your Company?

Born between 1981 and 1996, the Millennial generation is a powerhouse in today’s workplace. It is estimated that by the year 2020, 50% of the…

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How Artificial Intelligence Humanizes Employee Communications and Customer Engagement

Jun 12, 2019 Jim Iyoob How Artificial Intelligence Humanizes Employee Communications and Customer Engagement

Images from the movies and popular culture might have you believing that machines are taking over the world. Cars carry on conversations with drivers or…

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Hit your class with a BEAM!

May 08, 2019 Matthew Cole Hit your class with a BEAM!

My daughter (McKenna) is in kindergarten and her teacher (Ms. Dee) is an excellent facilitator, experienced in her role, a creative thinker and a real…

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The Top 5 Contact Center Trends for 2019

May 01, 2019 Shawndra Tobias The Top 5 Contact Center Trends for 2019

Contacting a company in the hopes of resolving an issue only to receive less-than-impressive service is likely a scenario you’ve personally encountered at least once…

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4 Employee Engagement Trends To Watch in 2019

Apr 17, 2019 David Carrizales 4 Employee Engagement Trends To Watch in 2019

Long gone are the days of solely focusing on customer satisfaction. While nearly every company will agree that keeping the customer experience (CX) at the…

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People – First Culture – The Chant for Developing A Successful Business

Feb 22, 2019 Veronica Chimney People – First Culture – The Chant for Developing A Successful Business

The People-First culture is a buzz word in the business world now. Many companies have embraced this culture after witnessing the positive impact it has…

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Ask and Listen to Your Team

Feb 06, 2019 Kaylene Eckels Ask and Listen to Your Team

Consider this. How well would your company perform if every person on your team was a clone of you? When you hire someone, do you…

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Actions and Attitude – Its Time To Align

Jan 17, 2019 Melissa Wood Actions and Attitude – Its Time To Align

It is often perceived that leaders gain influence with their team members solely based on how a message is communicated. As leaders, we’re taught the…

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Unwrapping the Gift of Employee Appreciation

Dec 27, 2018 Nancy Pratt Unwrapping the Gift of Employee Appreciation

How many times do we hear grumblings like ‘my boss doesn’t appreciate what I do,’ or other complaints voicing the need for more recognition and…

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Retention Strategies That Work

Dec 18, 2018 Matthew Cole Retention Strategies That Work

Have you heard the phrase, “People don’t leave their company they leave their manager”?  This is not a new concept, and it is still worth…

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