Blog

Today’s Shoppers Expect Great Customer Service No Matter Where They Shop

Oct 31, 2017 Jim Iyoob Today’s Shoppers Expect Great Customer Service No Matter Where They Shop

With a brick and mortar store, you have a team full of customer service specialists available to help your customers at any moment. For catalog…

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Live Chat Helps To Efficiently Cater To Customer Needs

Oct 27, 2017 Patrick Reynolds Live Chat Helps To Efficiently Cater To Customer Needs

Maintaining a strong online presence is key for virtually any kind of business as it helps in efficiently targeting and converting online consumers. A couple…

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Five Frequently Asked Questions About Using Call Monitoring to Improve Performance

Oct 18, 2017 Matt Rocco Five Frequently Asked Questions About Using Call Monitoring to Improve Performance

Ensuring that your agents are producing successful calls depends on much more than a thorough initial training. Quality management should be ongoing, involving regular training…

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Social Media Management Guidelines: Best Practices from some of the world’s leading organizations

Oct 13, 2017 Amit Kachhawa Social Media Management Guidelines: Best Practices from some of the world’s leading organizations

Social media is changing the way we work and engage with customers, colleagues, and the world at large. When done right, social media interactions can…

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Building Flawless Training

Oct 06, 2017 Matthew Cole Building Flawless Training

Like so many individuals I had to pay my way through college. One way to help off-set the cost was through a scholarship I earned…

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How Social Media and Customer Service Can Work Together to Provide a Better Customer Experience

Oct 04, 2017 Matt Rocco How Social Media and Customer Service Can Work Together to Provide a Better Customer Experience

Customers are becoming more active in the online space for a variety of reasons such as shopping, social & business networking, online transactions, researching products…

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The Power of Influence

Sep 20, 2017 Matt Rocco The Power of Influence

12th in the series of Etech’s Character Commitments. Over the past several months I’ve been writing blogs that highlight one of Etech’s twelve Character Commitments. …

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The Multi-Channel Contact Center: More than Just Incoming Calls

Sep 15, 2017 Patrick Reynolds The Multi-Channel Contact Center: More than Just Incoming Calls

Customers have a variety of ways in which they can communicate with businesses and organizations today, and it is no longer appropriate to handle all…

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Developing Strong Loyal Employees

Sep 06, 2017 Matt Rocco Developing Strong Loyal Employees

One of the things that I enjoy most about leading Etech Global Services is the fact that I get to work with a group of…

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Empowering through Servant Leadership

Aug 09, 2017 Matt Rocco Empowering through Servant Leadership

The dramatic globalization of industry and the rapid enhancement of technology have changed today’s business environment and will continue to do so. In today’s fast…

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