Blog

Security Brief – Protect Your Medical Information and Identity

Aug 14, 2018 Ronnie Mize Security Brief – Protect Your Medical Information and Identity

Your personal health insurance information, including your Social Security number, address, and email address, is valuable and vulnerable. When it gets into the wrong hands it…

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Chatbots are useful, not powerful!

Aug 09, 2018 Jim Iyoob Chatbots are useful, not powerful!

Today’s world is strangely divided when it comes to views and belief systems involving artificial intelligence. This is not a new thing, as new ideas…

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Build Your Team by Building Connections

Jul 30, 2018 Kaylene Eckels Build Your Team by Building Connections

Walk into any contact center and you will hear it.  That energetic hum from the floor created by scores of agents fielding questions from customers,…

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4 Best Practices to Becoming a Customer Centric Company

Jul 25, 2018 Gurudatt Medtia 4 Best Practices to Becoming a Customer Centric Company

Would you say your company is customer-centric? If the answer is no, you may be missing out on prime opportunities to build relationships with new…

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Robocalls – Why I Stopped Answering my Cell Phone

Jul 16, 2018 Ronnie Mize Robocalls – Why I Stopped Answering my Cell Phone

Depending on your viewpoint as a consumer or from your professional life, you may have felt either relief or apprehension in June of 2003 when…

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Moving from “Big Data” to “Big Mind” To Create Human Customer Experience

Jul 11, 2018 Shawndra Tobias Moving from “Big Data” to “Big Mind” To Create Human Customer Experience

As counterintuitive as it many sound, Artificial Intelligence (AI) can be used to improve the human centric customer service experience. Today, customers have come to…

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The best of both the world’s is required, but it is PEOPLE who add more value

Jun 29, 2018 Jim Iyoob The best of both the world’s is required, but it is PEOPLE who add more value

“Integrating HI + AI into daily contact center business operations has the potential to reshape the workplace and provide beyond belief opportunities for growth.” It…

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Artificial Intelligence: A Product of Human intelligence

May 11, 2018 Shawndra Tobias Artificial Intelligence: A Product of Human intelligence

Before current contact center technology was widely available, there were very few effective ways for contact center management to increase metrics such as call times,…

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Every Person Matters, Every Heart Matters…YOUR Heart Matters!

Apr 13, 2018 Kaylene Eckels Every Person Matters, Every Heart Matters…YOUR Heart Matters!

Growing up the daughter of a farmer/rancher, I’ve always been familiar with the term head count, as it signified the size of my father’s herd.  He…

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Training: Where Are You Going?

Mar 30, 2018 Matthew Cole Training: Where Are You Going?

When I was much younger my dad would take our family on road trips that didn’t always have a finite location or a destination. Often,…

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