Blog

Organizing Customer Support on Social Media the Right Way

Feb 05, 2018 Jim Iyoob Organizing Customer Support on Social Media the Right Way

These days, social media and customer services are essentially one and the same. Companies are better able to take care of their customers, and customers…

Learn More...

Training That Will Make You Stop, Drop and Roll

Dec 22, 2017 Matthew Cole Training That Will Make You Stop, Drop and Roll

In our world, we are often asked to minimize the time it takes for the transfer of knowledge to take place while still maximizing the…

Learn More...

Saving Talent: Tips to Engage and Lower Turnover Risks (Part 2)

Nov 17, 2017 Veronica Chimney Saving Talent: Tips to Engage and Lower Turnover Risks (Part 2)

This is the second installment you’ve been waiting for regarding saving your talent. You can read Part 1 here. Below are the final five factors…

Learn More...

Saving Talent: Tips to Engage and Lower Turnover Risks (Part 1)

Nov 10, 2017 Veronica Chimney Saving Talent: Tips to Engage and Lower Turnover Risks (Part 1)

High turnover affects your company’s performance and growth. It is very expensive to keep training employees who leave immediately after. When new employees leave, you…

Learn More...

Building Flawless Training

Oct 06, 2017 Matthew Cole Building Flawless Training

Like so many individuals I had to pay my way through college. One way to help off-set the cost was through a scholarship I earned…

Learn More...

How’s Your On-Boarding Brand?

Sep 22, 2017 Veronica Chimney How’s Your On-Boarding Brand?

After the housing bubble burst, Mary Beth found herself without a job for the first time in 27 years.  She had worked for a family…

Learn More...

Lead Qualification: An Important Step in a Successful Sales Process

Aug 30, 2017 Matt Rocco Lead Qualification: An Important Step in a Successful Sales Process

“Etech Global Services is a leading provider of intelligent sales, service and technology solutions specializing in inbound and outbound voice and live chat. For over…

Learn More...

4 Tips to Help You Become Great at Email Communication

Aug 25, 2017 Veronica Chimney 4 Tips to Help You Become Great at Email Communication

Email has become the lifeline in business communication. Billions of emails are sent daily from managers to employees, from sales representatives to customers and between…

Learn More...

How to Recognize Extraordinary Achievements From Your Employees?

Aug 22, 2017 Jim Iyoob How to Recognize Extraordinary Achievements From Your Employees?

Etech is not only dedicated to staffing call centers scattered around the world, we also make sure we do our part to value our people…

Learn More...

How to Identify the Right Offshore Contact Center

Aug 14, 2017 Jim Iyoob How to Identify the Right Offshore Contact Center

Any business large or small that deals with a high volume of customers is bound to receive a constant flow of questions and enquiries. While…

Learn More...