Blog

Employee Empowerment: The Secret to Encouraging Team Members

Aug 08, 2017 Jim Iyoob Employee Empowerment: The Secret to Encouraging Team Members

A team is only as good as its leader, and that’s most certainly true when it comes to call center employees. Etech is here to…

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5 Steps to Creating a Winning Culture Without Spending a Fortune

Jun 16, 2017 Patrick Reynolds 5 Steps to Creating a Winning Culture Without Spending a Fortune

Is it really important that call center agents enjoy their jobs? Absolutely. It’s no secret that happier customer service representatives make for higher levels of…

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Retaining Great Talent

May 31, 2017 Matthew Cole Retaining Great Talent

Have you seen your classes slowly but surely dissipate until you can’t graduate the needed headcount for the production team to be successful? I can…

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How To Reinvent Company’s Winning Culture?

Apr 28, 2017 Patrick Reynolds How To Reinvent Company’s Winning Culture?

The case has been made again and again concerning why the way of culture you make at your company matters. Despite the fact that you…

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5 Steps for Getting Your Team on Board With Organizational Goals

Apr 21, 2017 Kaylene Eckels 5 Steps for Getting Your Team on Board With Organizational Goals

Creating call center agents who are productive and successful is a top priority for any manager, but there really isn’t a one-size-fits-all measuring stick. Agents…

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Is Jamaica Capable of Handling the Outsourcing Needs of Growing Companies?

Mar 22, 2017 Matt Rocco Is Jamaica Capable of Handling the Outsourcing Needs of Growing Companies?

Company decision makers overseeing growth that includes the integration of a call center have to think about several different factors before making a final decision…

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FUEL Your Trainers Success

Mar 20, 2017 Matthew Cole FUEL Your Trainers Success

Tools that allow trainers to engage adult learners. It does not matter how good your story is nor how creative you are at making analogies….

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Harness the Power of Positive Thinking

Feb 01, 2017 Matt Rocco Harness the Power of Positive Thinking

It is imperative for every leader to be a positive influencer. If you are irritable, irked, or downright fed up with the world around you,…

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Four Vendor Management Tips to Make Outsourcing a Win-Win Venture

Sep 30, 2016 Amit Kachhawa Four Vendor Management Tips to Make Outsourcing a Win-Win Venture

Outsourcing has been responsible for the success of many companies, but how do you make it work for you? If you want outsourcing to be…

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4 Essential Factors to Consider for a Great Company Culture

Jul 20, 2016 Matt Rocco 4 Essential Factors to Consider for a Great Company Culture

In the modern market, usually the most successful companies have an attractive company culture capable of retaining top talent. What are the keys to cultivating…

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