Holiday Season 2012 is Just around the Corner!

August 02, 2012 Jim Iyoob

We are definitely now into the third quarter of the year. Do you know what that means? The holiday season is fast approaching! Is your company ready for this year’s Black Friday? Or what about Cyber Monday? Did you know Cyber Monday generated $1.25 Billion in online sales last year? It’s amazing what type of sales are generated each holiday season.

Live chat on your website is one of the best approaches to prepare for today’s holiday seasons. Each year, more and more people are shopping online (2011 Cyber Monday sales up 22% from 2010). If a consumer has their Christmas list made, they can shop online to find the store with the best prices. Don’t let them leave your website just because they want to see if they can find a better price. Live chat agents can help increase conversion rates as much as 40% during this holiday season.

Something to think about –

  • Cyber Monday 2011- $1.25 Billion in online sales
  • November 29, 2011 – $1.12 Billion in online sales
  • November 30, 2011 – $1.03 Billion in online sales

These three days currently rank as three of the four heaviest online spending days in history.

Are you prepared?

If you would like to add live chat to your website this holiday season, please contact me to learn more. We can also help with expanded hours and volume during the busy holiday rush.

I look forward to hearing from you!

Jim Iyoob – SVP Global Development

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.