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Jim Iyoob on Best-in-Class Chat Services

July 19, 2011 Jim Iyoob

Jim Iyoob, VP Global Development at Etech, recently presented, “A Look at Best-in-Class Performance for Implementing Chat” at the 2011 American Teleservices Association Convention. Connections Magazine has published this podcast discussing the benefits of chat and implementing chat on your website.

Connections Magazine is the premier magazine for the contact center industry and covers all topics related to contact centers including technical coverage. This is the source for news, information, and whitepapers. The mission of Connections Magazine is to be the principal clearing house of relevant and practical information for the contact center industry.

Listen to the Podcast: A Look at Best-in-Class Performance for Implementing Chat

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.