Jim Iyoob on Creating a Successful Hispanic Customer Win-Back Program

Jim Iyoob, Senior VP Global Development at Etech Global Services, will be attending the United States Hispanic Chamber of Commerce 32nd Annual Convention this September. In preparation of this event, Call Center Times has published Jim’s article, “Creating a Successful Hispanic Customer Win-Back Program.”

Call Center Times is the leading source of call center leads, news, and job openings. The vision of Call Center Times is to earn the niche of ‘one stop call center portal’ through the strategic release of transactional communications that assist and support the objectives of decision makers of call centers.

Read this article: Creating a Successful Hispanic Customer Win-Back Program

By |2011-08-26T10:53:11-06:00August 26, 2011|


Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

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