Blog

Jim Iyoob on Creating a Successful Hispanic Customer Win-Back Program

August 26, 2011 Jim Iyoob

Jim Iyoob, Senior VP Global Development at Etech Global Services, will be attending the United States Hispanic Chamber of Commerce 32nd Annual Convention this September. In preparation of this event, Call Center Times has published Jim’s article, “Creating a Successful Hispanic Customer Win-Back Program.”

Call Center Times is the leading source of call center leads, news, and job openings. The vision of Call Center Times is to earn the niche of ‘one stop call center portal’ through the strategic release of transactional communications that assist and support the objectives of decision makers of call centers.

Read this article: Creating a Successful Hispanic Customer Win-Back Program

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.