Jim Iyoob on Proactive Chat at the 2012 ATA Convention and Expo

May 16, 2012 Jim Iyoob

Jim Iyoob, Senior Vice President of Global Development at Etech Global Services, recently presented “Understanding Proactive Chat: It Can Turn Around Your Customer Relationships and Increase Revenue” at the 2012 ATA Convention and Expo held April 29 – May 2 in Hollywood, Florida.

During the presentation, Jim discussed the different types of live chat including proactive chat, how to implement a successful chat program and some real world case studies.  Attendees left with a solid understanding of live chat and how it can benefit their online businesses in meaningful ways.

If you didn’t have a chance to attend his presentation and would like to receive a copy of the PPT deck on proactive chat, please contact me at

Jim Iyoob

Jim Iyoob is the Chief Customer Officer for Etech Global Services. Jim has 30 years of experience in inbound, outbound, chat, analytics, AI, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. Based on his level of expertise, Jim has been featured in numerous publications including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has co-authored three books on the call center quality monitoring.