Jim Iyoob on Proactive Chat at the 2012 ATA Convention and Expo

Jim Iyoob, Senior Vice President of Global Development at Etech Global Services, recently presented “Understanding Proactive Chat: It Can Turn Around Your Customer Relationships and Increase Revenue” at the 2012 ATA Convention and Expo held April 29 – May 2 in Hollywood, Florida.

During the presentation, Jim discussed the different types of live chat including proactive chat, how to implement a successful chat program and some real world case studies.  Attendees left with a solid understanding of live chat and how it can benefit their online businesses in meaningful ways.

If you didn’t have a chance to attend his presentation and would like to receive a copy of the PPT deck on proactive chat, please contact me at kelli.sanders@etechtexas.com.

By |2012-05-16T00:00:19-06:00May 16, 2012|


Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

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