Jim Iyoob on Proactive Chat at the 2012 ATA Convention and Expo

Jim Iyoob, Senior Vice President of Global Development at Etech Global Services, recently presented “Understanding Proactive Chat: It Can Turn Around Your Customer Relationships and Increase Revenue” at the 2012 ATA Convention and Expo held April 29 – May 2 in Hollywood, Florida.

During the presentation, Jim discussed the different types of live chat including proactive chat, how to implement a successful chat program and some real world case studies.  Attendees left with a solid understanding of live chat and how it can benefit their online businesses in meaningful ways.

If you didn’t have a chance to attend his presentation and would like to receive a copy of the PPT deck on proactive chat, please contact me at kelli.sanders@etechtexas.com.

By |2012-05-16T00:00:19-06:00May 16, 2012|


Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery.

Recent Blog

How to Keep Your People Motivated Using Servant Leadership?

June 9, 2021

Servant leadership methods are intrinsically motivating and can boost productivity, profitability, morale, and team member retention rates.

Read More

What are the 5 Major Cybersecurity Trends to Watch in 2021

May 31, 2021

With the buzzword digital transformation becoming more popular, during ongoing uncertain times of the pandemic and increasing use of computerized systems having a lack of appropriate cybersecurity infrastructure, there is a steep rise in the cyber-attacks.

Read More

Why Coaching and Learning Tools Are Integral to Your QA Program?

May 26, 2021

Every business needs to be constantly on the lookout for new ways to evolve. If you want to make meaningful progress as a company, one of the best things you can do is seek out new opportunities for growth and improvement.

Read More
Go to Top