Jim Iyoob on Proactive Chat at the 2012 ATA Convention and Expo
Jim Iyoob, Senior Vice President of Global Development at Etech Global Services, recently presented “Understanding Proactive Chat: It Can Turn Around Your Customer Relationships and Increase Revenue” at the 2012 ATA Convention and Expo held April 29 – May 2 in Hollywood, Florida.
During the presentation, Jim discussed the different types of live chat including proactive chat, how to implement a successful chat program and some real world case studies. Attendees left with a solid understanding of live chat and how it can benefit their online businesses in meaningful ways.
If you didn’t have a chance to attend his presentation and would like to receive a copy of the PPT deck on proactive chat, please contact me at email@example.com.