Have you ever considered using live chat services to help improve your online customer service? At Etech, we understand the importance of a great online experience. We know businesses that are proactive in online customer service reap the benefits in the form of higher sales growth, better brand experience, and quality customer service. That’s why we were one of the first companies to offer web chat services and our clients have reaped the benefits ever since.
About 12 years ago Etech started offering online web chatting. We had clients take a chance and they are glad they did. In fact, we have discovered so much good that comes from online customer service. If you’re considering it, check this out –
Another great aspect of online customer service? There is the simple fact that one single chat rep can effectively chat with a number of customers at one time – thereby reducing operational costs substantially!
One last thing – online chat service also supports additional helpful features like sharing of display screens and forwarding screens to the customer that result in greater level of customer satisfaction and increase reputation of the business.
Etech has found online customer service to be a great value to our clients and we can only hope you give it the chance as well.
This post was written by Jim Iyoob. If you’d like to learn more about Etech’s live chat service, please contact us at email@example.com.