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Sustaining in a competitive landscape is quite challenging for organizations. Since the beginning, each organization is trying to come up…
Placing the Right Agents on the Right Campaign
As the marketing manager, you have spent a considerable amount of time drafting and planning your next marketing campaign, it is now ready to go.
4 Extreme Leadership Success Tips
A majority of people aspire to be leaders and every leader aspires to be successful, but it is not always a smooth ride to the
Improve the Omnichannel Experience; Reduce Customer Effort
Loyal customers are an asset to an organization, and the secret weapon to win them is offering superior customer experiences. When you focus on how
Integrated Customer Engagement
Technology is changing every day and only getting better, and what’s amazing is how people are taking advantage of these new tools. Businesses are now
10 Best Qualities Adopted by High Performing Employees
Every organization strives to have the most qualified individuals on the team. With proper training and hiring of those who would make an efficient employee,
How to Identify the Best Call Center QA Program
Quality assurance is the cornerstone of call center management practices. Optimizing QA practices increase agents’ efficiency, reduce wasteful spending, and enhance the quality of the
Automatic Conversation Insights for Quality Assurance: 5 Tips
Nothing is as important as the quality of services or products that you offer to your customers. It determines the level of customer satisfaction, employee
Contact Center Essentials: 5 Keys to Success
Excellent customer service stems from a variety of components, such as a well-performing contact center. While smoothly operating call centers utilize specific elements that drive
3 Call Center QA Best Practices to Try Right Now
One of the biggest ways a company can increase sales is by focusing on their contact center QA. Call center and BPO quality assurance are