Avoiding the Million Dollar Mistake
Oct 13, 2011 Matt Rocco
In 2007, a large clothing corporation made a blunder that cost them $107 million in lawsuit payouts. In August of this year, a major financial…
Learn More...Etech Global Services Receives ATA-SRO Accreditation
Sep 30, 2011 John Tusa
I’m excited to share that Etech Global Services received the ATA-SRO Accreditation recently. For those of you who are not familiar with this, the ATA-SRO…
Learn More...Chat Intelligence Rules Defined
Sep 21, 2011 Amit Kachhawa
We’ve all heard of web chat service and most of us have used it as a consumer. But you may be wondering, what exactly are…
Learn More...Live Chat Software Features You Shouldn’t Live Without – Part III
Sep 19, 2011 Patrick Reynolds
A solid live chat software with the right features can help a company instantaneously provide answers to customer queries resulting in enhanced overall customer service….
Learn More...Live Chat Software Features You Shouldn’t Live Without – Part II
Sep 15, 2011 Patrick Reynolds
Efficient live chat software features ensure better communication with customers leading to higher customer satisfaction and increased sales. In our last blog, I introduced you…
Learn More...Live Chat Software Features You Shouldn’t Live Without
Sep 09, 2011 Patrick Reynolds
The way companies’ conduct business has changed significantly due to the internet. Maintaining a robust online presence has become an integral part of any business…
Learn More...Jim Iyoob on Creating a Successful Hispanic Customer Win-Back Program
Aug 26, 2011 Jim Iyoob
Jim Iyoob, Senior VP Global Development at Etech Global Services, will be attending the United States Hispanic Chamber of Commerce 32nd Annual Convention this September….
Learn More...What to Look for in a Live Chat Software Solution
Aug 01, 2011 Jim Iyoob
There have been drastic changes in the business world due to technology advances. Technology has made it possible to increase collaboration internationally, promote flexible work…
Learn More...Jim Iyoob on Best-in-Class Chat Services
Jul 19, 2011 Jim Iyoob
Jim Iyoob, VP Global Development at Etech, recently presented, “A Look at Best-in-Class Performance for Implementing Chat” at the 2011 American Teleservices Association Convention. Connections…
Learn More...Case Study Regarding Our Performance Outcome for Myplates
Jul 08, 2011 Jim Iyoob
Etech has recently published a case study regarding our performance outcome for MyPlates. The case study discusses the challenges of knowing the need for live…
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