Blog

Finding Success between Shores

Jan 15, 2013 Dilip Barot Finding Success between Shores

Today, business decision-makers have more choices for outsourcing call center operations.  From onshore, to off shore, to near shore… there is no shortage of people…

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Lighten Up East Texas

Dec 05, 2012 Veronica Chimney Lighten Up East Texas

Statistics say that roughly over 30% of Texas citizens are obese. If those trends don’t change with our youth, one-third of the kids that were…

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This the Season for Networking and Charities

Nov 19, 2012 Jim Iyoob This the Season for Networking and Charities

With 2012 coming to an end, the South Central PACE Chapter is teaming up with the Houston SOCAP Chapter for their last event. On December…

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Compliance Check Point Webinar

Nov 08, 2012 Amit Kachhawa Compliance Check Point Webinar

PACE promotes and supports courteous, ethical, and relevant telephone communication between consumers and businesses. They also promote adherence and compliance with all state and federal…

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Etech President and COO Matt Rocco in the November Issue of Connections Magazine

Oct 23, 2012 Jim Iyoob Etech President and COO Matt Rocco in the November Issue of Connections Magazine

We are pleased to report that “How to Develop a Customer-Focused Culture” by Matt Rocco, President and COO of Etech Global Services, is being published…

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Debate Results: Will Technology Kill the Call Center?

Oct 05, 2012 Jim Iyoob Debate Results: Will Technology Kill the Call Center?

Last month, we told you about a live Google+ debate called “Will Technology Kill the Call Center?” Event moderator Software Advice chose Etech Global Services…

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Servant Leadership

Sep 20, 2012 Matt Rocco Servant Leadership

The dramatic globalization of industry and the rapid enhancement of technology have changed today’s business environment and will continue to do. In today’s fast paced…

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Business Intelligence Helps in Strategic Decision Making

Sep 17, 2012 Jim Iyoob Business Intelligence Helps in Strategic Decision Making

Business intelligence helps extract crucial facts from a vast amount of unstructured data and transform them into actionable information that enables companies to make informed…

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Growing Need for Bilingual Agents

Aug 27, 2012 Veronica Chimney Growing Need for Bilingual Agents

As some say, Spanish has become the country’s unofficial second language, and corporate America has responded with diversity initiatives seeking to recruit, understand, and attract…

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Holiday Season 2012 is Just around the Corner!

Aug 02, 2012 Jim Iyoob Holiday Season 2012 is Just around the Corner!

We are definitely now into the third quarter of the year. Do you know what that means? The holiday season is fast approaching! Is your…

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