Finding Success between Shores
Jan 15, 2013 Dilip Barot
Today, business decision-makers have more choices for outsourcing call center operations. From onshore, to off shore, to near shore… there is no shortage of people…
Learn More...Lighten Up East Texas
Dec 05, 2012 Veronica Chimney
Statistics say that roughly over 30% of Texas citizens are obese. If those trends don’t change with our youth, one-third of the kids that were…
Learn More...This the Season for Networking and Charities
Nov 19, 2012 Jim Iyoob
With 2012 coming to an end, the South Central PACE Chapter is teaming up with the Houston SOCAP Chapter for their last event. On December…
Learn More...Compliance Check Point Webinar
Nov 08, 2012 Amit Kachhawa
PACE promotes and supports courteous, ethical, and relevant telephone communication between consumers and businesses. They also promote adherence and compliance with all state and federal…
Learn More...Etech President and COO Matt Rocco in the November Issue of Connections Magazine
Oct 23, 2012 Jim Iyoob
We are pleased to report that “How to Develop a Customer-Focused Culture” by Matt Rocco, President and COO of Etech Global Services, is being published…
Learn More...Debate Results: Will Technology Kill the Call Center?
Oct 05, 2012 Jim Iyoob
Last month, we told you about a live Google+ debate called “Will Technology Kill the Call Center?” Event moderator Software Advice chose Etech Global Services…
Learn More...Servant Leadership
Sep 20, 2012 Matt Rocco
The dramatic globalization of industry and the rapid enhancement of technology have changed today’s business environment and will continue to do. In today’s fast paced…
Learn More...Business Intelligence Helps in Strategic Decision Making
Sep 17, 2012 Jim Iyoob
Business intelligence helps extract crucial facts from a vast amount of unstructured data and transform them into actionable information that enables companies to make informed…
Learn More...Growing Need for Bilingual Agents
Aug 27, 2012 Veronica Chimney
As some say, Spanish has become the country’s unofficial second language, and corporate America has responded with diversity initiatives seeking to recruit, understand, and attract…
Learn More...Holiday Season 2012 is Just around the Corner!
Aug 02, 2012 Jim Iyoob
We are definitely now into the third quarter of the year. Do you know what that means? The holiday season is fast approaching! Is your…
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