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Servant leadership is the desire to serve others for the greater good on an individual, team, and organizational levels.
Live Chat Software Features You Shouldn’t Live Without – Part III
A solid live chat software with the right features can help a company instantaneously provide answers to customer queries resulting in enhanced overall customer service.
Live Chat Software Features You Shouldn’t Live Without
The way companies’ conduct business has changed significantly due to the internet. Maintaining a robust online presence has become an integral part of any business
What to Look for in a Live Chat Software Solution
There have been drastic changes in the business world due to technology advances. Technology has made it possible to increase collaboration internationally, promote flexible work
Leveraging Online Chat for Effective Interactive Marketing
The internet has empowered businesses to extend their scope of ways to reach their customers and effectively market their products and services. Businesses can reach
Ecommerce Customer Service Make Customers Feel Valued
With many businesses taking the Ecommerce route, it is essential to provide Ecommerce customer service during and after a sale. Efficient Ecommerce customer service ensures
Building Positive Customer Experiences through Online Chat
As more companies turn to online to carry out their business, the online chat channel has proved to be a cost-effective, fast, easy, and efficient
Shopping Cart Abandonment: How Online Chat Can Help
The Internet has changed the way business is done between companies and consumers. With large companies offering their services and products online, shopping cart abandonment
Benefits of Investing in an Online Chat Sales Channel
The online behavior of the consumers is fast changing as companies continue to grow and provide services online. According to Forrester Research, the online retail
Healthy Work-Life Balance The Etech Way
Creating a healthy work-life balance program is important for any contact center. At Etech, we’ve found that combining fun with work provides an environment which